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lettabug
Participant
Dec 6, 2024 9:46 PM UTC
Question

Illustrator 2025 keeps freezing

I just subscribed and downloaded Illustrator 2025. When I try to open a new file the app freezes. I found a thread that suggests some steps to resolving the problem, but it is still freezing. 

 

Device name DellXPS13
Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
Installed RAM 32.0 GB (31.6 GB usable)
Device ID 9C798D94-909D-443D-85F1-32BCDA0BB5A0
Product ID 00342-21099-50938-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

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3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Dec 6, 2024 9:52 PM UTC

did you install illustrator using the cc desktop app?

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">
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lettabugAuthor
Participant
Dec 6, 2024 10:44 PM UTC

Thanks for the response. Yes, I did nstall illustrator using the cc desktop app.

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Dec 9, 2024 2:15 PM UTC

Hello @lettabug,

I'm sorry to hear about your experience. Would you mind checking if you have any pending OS updates and installing them to see if it helps?

Also, try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4grtG3O) and checking if it helps?

Looking forward to hearing from you.

 

Anubhav

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