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lettabug
Participant
December 6, 2024
Question

Illustrator 2025 keeps freezing

  • December 6, 2024
  • 1 reply
  • 499 views

I just subscribed and downloaded Illustrator 2025. When I try to open a new file the app freezes. I found a thread that suggests some steps to resolving the problem, but it is still freezing. 

 

Device name DellXPS13
Processor 13th Gen Intel(R) Core(TM) i7-1360P 2.20 GHz
Installed RAM 32.0 GB (31.6 GB usable)
Device ID 9C798D94-909D-443D-85F1-32BCDA0BB5A0
Product ID 00342-21099-50938-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 6, 2024

did you install illustrator using the cc desktop app?

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">
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lettabugAuthor
Participant
December 6, 2024

Thanks for the response. Yes, I did nstall illustrator using the cc desktop app.

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
December 9, 2024

Hello @lettabug,

I'm sorry to hear about your experience. Would you mind checking if you have any pending OS updates and installing them to see if it helps?

Also, try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4grtG3O) and checking if it helps?

Looking forward to hearing from you.

 

Anubhav

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