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Francesco.DiMarzo
Participant
May 19, 2018
Answered

illustrator 22.1 crashes on quit

  • May 19, 2018
  • 3 replies
  • 5162 views

Hi,

Every time I close illustrator the application stops responding and I have to close through the task manager. I've already tried to delete preferences and install the application again. The problem occurred after upgrading Windows 10 to April update 2018.
My configuration
Windows 10 1803 (build 17134.1)
Illustrator 22.1
Creative Cloud 4.5.0.331

Thanks in advance

    This topic has been closed for replies.
    Correct answer Francesco.DiMarzo

    Hi, I solved the problem by uninstalling the "Cineware" plugin which was incompatible with last windows 10 update.

    3 replies

    U
    Ulysses Oliveira
    Inspiring
    January 28, 2021

    The very same thing still happens with AI 2021. So, it's better not to install that plugin!

    F
    Francesco.DiMarzoAuthorCorrect answer
    Participant
    June 22, 2018

    Hi, I solved the problem by uninstalling the "Cineware" plugin which was incompatible with last windows 10 update.

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    June 25, 2018

    Hi Francesco,

    Thanks for sharing this. I will help others too.

    Regards,

    Srishti

      T
      Thomas Vanden Abeele
      Participating Frequently
      August 2, 2018

      As always, it is supremely disappointing how little (well, it's more like zero) help we get from Adobe when problems like these pop up.

      The big promise / lie when presenting Creative Cloud as software-as-a-service was that, yes we would be forced to pay for each upgrade, but customer service and bug fixes would be soooooo much better in the future. The "thanks-we'll-take-your-money-now" part was executed perfectly. Customer service and code quality however...

      F
      Francesco.DiMarzoAuthor
      Participant
      May 24, 2018

      Dear Illustrator Team,

      I do not understand why I do not get any response from you through the support channels for this problem.

        Bill Silbert
        Community Expert
        Bill SilbertCommunity Expert
        Community Expert
        May 24, 2018

        When you uninstalled did you use the uninstall option found in the Creative Cloud Desktop app (click on the "V" to the right of the app's name in the app section to access "uninstall")? Before reinstalling did you use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems ? After reinstalling with the desktop app trash the preferences again to assure a clean install.

        Also try deleting the OOBE file:

        On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\OOBE.\opm.db.

        After deleting this file you will have to sign in again to your Creative Cloud account.

        F
        Francesco.DiMarzoAuthor
        Participant
        May 24, 2018

        Dear Bill, thank you for your reply.

        Unfortunately I have already followed these procedures without any results.

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