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simoneb19170036
Participant
February 8, 2019
Question

illustrator 23.0.1 - macos mojave 10.14.13

  • February 8, 2019
  • 2 replies
  • 186 views

I've got a problem using macos mojave and AI. The cursor stops evry time i try to work, the program crash and it can not make me work. Someone have this problem?

    This topic has been closed for replies.

    2 replies

    Srishti_Bali
    Srishti_Bali
    Legend
    February 9, 2019

    Hi Simone,

    Sorry about this issue. I would request if you can share the following information:

    Regards,

    Srishti

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 8, 2019

    Did it ever work correctly?

    When does this happen? When opening a file? Or only when you do something else? What exactly?

    S
    simoneb19170036Author
    Participant
    February 8, 2019

    when i open a file .ai eand when i try to do something in .ai

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 8, 2019

    Is a printer connected?

    If not connect a printer, set it up as default printer and turn it on.

    Does it work better?

    If not, please contact Customer Care. It's Friday. They won't be available on the weekend, so you better do it immediately.

    Contact Customer Care

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