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Participant
January 15, 2020
Question

Illustrator 24.0.2 freezing intermittently on macOS Catalina. If I press esc, it unfreezes.

  • January 15, 2020
  • 1 reply
  • 462 views

Illustrator 24.0.2 freezing intermittently. If I press esc, it unfreezes. I am running Illustrator 24.0.2, my Mac OS is Catalina 10.15.2. I have the new Extensis Suitcase program open and in use. I have closed my browsers, turned off automatic recovery, started, restarted, deleted preferences. I am not having any issues with any of my other programs. This is unacceptable. I use this to make a living! Any thoughts? 

 

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1 reply

Larry G. Schneider
Community Expert
Community Expert
January 15, 2020

Sounds like you have a modal dialog open somewhere off screen. Have you every had two monitors hooked up?

NABOAuthor
Participant
January 15, 2020

My laptop is closed and I am working on a Cintiq pen monitor

 

Larry G. Schneider
Community Expert
Community Expert
January 15, 2020

Try leaving the laptop open for a while. My bet is the dialog is appearing on the laptop screen and is being dismissed when you use the escape key.