Illustrator 24.3 keeps crashing in the middle of my work

Forum|Forum|5 years ago
October 3, 2020
2 replies
349 views

The last few days, Illustrator has crashed in the middle of me working and it would freeze up and it allowed me to save before closing but won't let me continue to use the paint brush or click on anything else. It has gotten worse and only lets me work for maybe 5 minutes before glitching again and the only way out of it is closing the application. My computer is up to date with updates so I am not sure what to do. Please help this is getting super frustrating!!

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Correct answer Commons Club

Hello! and I know! What helped me was going to Edit - Prefrences - General - Performance and then clicking off GPU performance and then in the same window - I went to File Handling & Clipboard and changed the time for automatically save recovery data every to 10 minutes. Then I closed everything down and restarted the program and haven't had any issues since! I hope it helps 🙂

S

Sean5D50

Participating Frequently

Having the same problem! This new update is very buggy it seems!

What was the solution, please????

C

Commons ClubAuthorCorrect answer

Participant

Hello! and I know! What helped me was going to Edit - Prefrences - General - Performance and then clicking off GPU performance and then in the same window - I went to File Handling & Clipboard and changed the time for automatically save recovery data every to 10 minutes. Then I closed everything down and restarted the program and haven't had any issues since! I hope it helps 🙂

S

Sean5D50

Participating Frequently

Great, I will try that! Thank you!

Adobe admins- please feel free to chime in here, and let us know why your very expensive product isn't working properly, and why/how we'll need some bizarre work around to get it running! Whenever you're free, of course... wouldn't want to bother you.