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Inspiring
June 23, 2021
Answered

Illustrator 25.3.1 update - GPU performance greyed out after using outline mode.

  • June 23, 2021
  • 13 replies
  • 10649 views

Hey All,

 

Just upgraded from version 25.2.3 to 25.3.

Upone further inspection, once I enter outline mode (Ctrl-Y), "View using GPU" is greyed out and the performance slows to a crawl.  I updated my video card drivers as well and that does not seem to help

It's as if it's stuck using the CPU view - not the GPU.

 

The only fix is the roll back to the 25.2.3 update.

 

Anyone other than me having this problem?

    This topic has been closed for replies.
    Correct answer Isaac23950041nyw9

    Hi @jane-e . The problem was solved with this update. Thank you!

    13 replies

    Show previous replies
    D
    danielb53146930
    Participant
    June 25, 2021

    Is anybody else having GPU preview problems with the latest update in illustrator.  I am running an Imac Pro / 2015 Mac Book Proo and and 2019 mac book pro all of them cannot preview properly with GPU selected. And without is sellected the files are imposibbly slow to refresh 

    Ashutosh_Mishra
    Ashutosh_Mishra
    Inspiring
    June 26, 2021

    Hi there,

     

    Sorry to hear about your experience. Would you mind sharing the version of the OS & Illustrator? Do you see this behavior while working on a specific file or all? Are these files saved on a network drive or locally? This information would help us assist you accordingly.

     

    Additionally, I'd suggest you to try the steps given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) & let us know if that help. Looking forward to your response.

     

    Regards,

    Ashutosh

    Mr Curieux
    Mr Curieux
    Known Participant
    June 24, 2021

    Hello community,

     

    The title says it all... This bugged also happened a couple of versions before... I am running on Windows and I have all of my GPU stuff updated and are running fine on the other software.

    This is a very little annoying bug I can tell you...

     

    Thanks

    Srishti_Bali
    Srishti_Bali
    Legend
    June 27, 2021

    Hi there,

     

    Sorry to hear about this trouble. We tried but couldn't replicate this issue. Could you please share a few more details like:

    • Graphic card installed on your machine.
    • Share crash logs by following these steps: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html 
      While submitting the crash report make sure you add your email address. Once done, please share the email address with us via DM. This will help us find the crash report and help accordingly.
    • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
    • Does turning off GPU performance (CMD+K > Performance > Uncheck GPU performance) help resolving this issue?

     

    We're here to help, just need more info!

     

    Regards,

    Srishti

    Mr Curieux
    Mr Curieux
    Known Participant
    July 5, 2021

    Hello Srishti,

     

    Thanks for replying to me. I have re-installed version 25.3 and the problem is already back.


    Here is what happens: On any document.

    When I switch to Outline view my GPU preview option gets greyed out. When back from the Outline view I am left with only CPU preview, which is way laggier. It is not linked to any specific document, turning on and off the GPU performances from the settings panel does not help to work around the bug. When it happens, it happens only in the open document, closing it and reopening it and things are back to normal.

    Here are my specs:
    Thinkpad Extreme Gen3 - Windows 64bit Pro - latest version.

    GPU 1: 

    Nvidia GeForce GTX 1650 Ti , version: 27.21.14.5266

    GPU 2:

    Intel(R) UHD Graphics, version: 27.20.100.9466

    Where can I report this ? I have saved my NFO file.

    Thanks!

    alex eben meyer
    alex eben meyer
    Known Participant
    June 23, 2021

    after upgrading to 25.3.1, my gpu view is greyed out, and i am only getting cpu performance.

     

    gpu performance is turned on.

    i have a compatible amd radeon pro 580x.

    alex eben meyer
    alex eben meyer
    Known Participant
    June 23, 2021

    ...and resolved with a restart. sorry for the doom and gloom.

    strange that it was necessary? still possibly a bug?

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