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NtensionChris
Participant
June 14, 2022
Question

Illustrator 25.4.6 Constantly "not responding"

  • June 14, 2022
  • 2 replies
  • 292 views

MAC OS Monterey 12.0.1 Illustrator CC21 25.4.6 

Whenever I try to save a PDF file and some times for no reason I will get the spinning wheel and when I check the status the sytem tells me Illustrator is not responding. For example I just had a blank document with to different size boxes and I went to use the allignment tool on them and when I did i got the spinnign wheel and the sytem says illustraor is not responding, I waited a couple mins and it snapped out of it. It will almost always snap of it, but when I am saving something it take about ten mins before it comes back. I have validated fonts and I see alot of mention of plug-ins possibly being the issue. I do have CAD-Tools on this system but how do I know if that is the problem?  

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2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
June 14, 2022

Hi @NtensionChris,

 

We are sorry to hear about your experience. I would recommend upgrading your macOS to v12.4. I assume you are Ai v25.4.6 due to plugin combability & stability issues with the newer version of Ai.

 

Would you mind sharing a few details along with the one asked by Monika:

  • Where are your files saved (Network Drives/ Server, Shared folder, or External Drive)? Does working from desktop/ local files help with not responding issue?
  • Have you tried cleaning the system font cache?

 

Also, have you tried resetting Illustrator preferences? It can help resolve a variety of performance issues.

 

Please try and let us know how it goes.

 

I will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

 

N
NtensionChrisAuthor
Participant
June 15, 2022

 

N
NtensionChrisAuthor
Participant
June 15, 2022

This is a work computer and most work is done off of a server, however I have tried moving the files to my desktop and still have the same issue.

 

I have also reset the preferences which still didnt make a difference. 

 

The problem is hit or miss it happens with some files but not all. I have notice that I tend to have more of an issue when there is an image in the file. If it is just vector art I dont seem to have the issue (this might be be a coincidence). 

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 14, 2022

Try and uninstall CAD tools. I the problem is gone afterwards, then CADtools was your problem.

N
NtensionChrisAuthor
Participant
June 14, 2022

Removed Cad tools and still no luck

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 14, 2022

Can you tell us about your hardware?

When was the last time you rebooted the computer?

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