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diegobarcenilla
Known Participant
October 30, 2020
Answered

Illustrator 25 freezing on launch on macOS Catalina/ Mojave

  • October 30, 2020
  • 7 replies
  • 1181 views

Hi. Since I've installed the new Illustrator update, it won't load. It is being loaded for several minutes but the program does not appear. The only solution is to force exit. I had to reinstall the previous version because there is no way to load version 25

 

{Renamed by MOD}

This topic has been closed for replies.
Correct answer Srishti_Bali

Hi there,

 

We're extremely sorry to hear about this trouble. If you are still facing the similar issue, please try following these steps one by one and share your observations with us. 

 

Check for corrupt Fonts: 

  1. Quit the all Adobe apps including Creative Cloud desktop app.
  2. Choose Applications > Font Book.
  3. In the Collection column, choose All Fonts.
  4. To select all the fonts, select the top-most font in the Font column and press Cmd+A.
  5. Choose File > Validate Font.
  6. Delete the damaged or duplicate font.

 

If that doesn't help, try the suggestions shared on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981?page=1) and let us know how it goes. 

 

Regards,

Srishti

7 replies

Srishti_Bali
Srishti_BaliCorrect answer
Legend
November 12, 2020

Hi there,

 

We're extremely sorry to hear about this trouble. If you are still facing the similar issue, please try following these steps one by one and share your observations with us. 

 

Check for corrupt Fonts: 

  1. Quit the all Adobe apps including Creative Cloud desktop app.
  2. Choose Applications > Font Book.
  3. In the Collection column, choose All Fonts.
  4. To select all the fonts, select the top-most font in the Font column and press Cmd+A.
  5. Choose File > Validate Font.
  6. Delete the damaged or duplicate font.

 

If that doesn't help, try the suggestions shared on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981?page=1) and let us know how it goes. 

 

Regards,

Srishti

D
diegobarcenillaAuthor
Known Participant
November 12, 2020

Hi.
After updating macOS to version 10.15.7, Illustrator now takes time to load is normal.

 

Thnak you.

D
diegobarcenillaAuthor
Known Participant
November 1, 2020

Illustrator 25 has finished loading! Approximately 90 minutes has taken

D
diegobarcenillaAuthor
Known Participant
November 1, 2020

I think the problem is with the time it takes to load! Yesterday I left Illustrator 25 loading and left (I forgot) and this morning it was loaded and perfectly operational after all night. I don't know how long it takes to charge but I think it's hours. Now, I just did a 30 minute test and it still isn't loaded. It appears with the option "Forces exit" available ... I'll let you see if it ends up loading. Meanwhile, I use version 24

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diegobarcenillaAuthor
Known Participant
October 31, 2020

After a night with the computer asleep, this morning I try to load Illustrator 25 again and the same thing happens ... it does not load and the only option is to force exit

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bronwynw43839570
Participant
October 31, 2020

I'm having the same problem on Macbook pro running Mojave (10.14.6). The weird thing thing is, I updated to Illustrator version 25 on the 23rd, was using it during the week and yesterday, after restarting my pc, it suddenly wouldn't open up.

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diegobarcenillaAuthor
Known Participant
October 30, 2020

I have restarted the computer several times since the update but I just did it again and now the new version of Illustrator has loaded correctly ... case closed!

Kat Gilbert
Kat Gilbert
Legend
October 30, 2020

Have you tried to quit out of Creative Cloud and log back in?

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diegobarcenillaAuthor
Known Participant
October 30, 2020

I did it. Also I've uninstalled and re-install. At the moment, I have version 25 and previous installed at the same time but version 25 still does not load

Kat Gilbert
Kat Gilbert
Legend
October 30, 2020

Try this link: https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html. There is a simular issue on the forums and this was one link given so hope that it has some help for you.

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diegobarcenillaAuthor
Known Participant
October 30, 2020

I forgot ... on Mac with macOS 10.15.7

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