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R
Ross24501803340e
Participant
May 18, 2022
Question

Illustrator 26.3.1 on windows 10 crashing every 5 mins

  • May 18, 2022
  • 1 reply
  • 451 views

Hi the last release started crashed over the simplist of task so I have updated to hopefully address the issue. No I can about 1 on 2 moves of a shape or anything on the page ( nothing complex ) very simple artwork and the pinwheel arrives and crashes?

 

It has taken me over an hour to make a simple 2 minute amend.

 

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    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    May 18, 2022

    Did you already try and reset the preferences?

    This will erase all your settings. So for trying out you might want to rename the preferences folder instead of jiust wiping them. https://helpx.adobe.com/illustrator/using/setting-preferences.html

    R
    Ross24501803340eAuthor
    Participant
    May 18, 2022

    Hi I reset preferences on my last install when in uninstalled and installed a completly new file? will give it  a try though.

     

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    May 18, 2022

    Unfortunately most of the time it's a good idea to reset the preferences when updating Illustrator.

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