Skip to main content
O
origin.wilfred
Participant
May 31, 2022
Answered

Illustrator 26.3.1 Windows Freeze on Creating/Opening file

  • May 31, 2022
  • 1 reply
  • 716 views

Illustrator freezes whenever I open a file (new or old). I am not able to click on any of the buttons. I am able to work on other tools like XD and photoshop. Please help!

This topic has been closed for replies.
Correct answer Anubhav M

Hello @origin.wilfred,

 

Sorry to hear about this experience. Kindly try manually resetting the preferences for Illustrator by following these steps and share your observations:

- Close all Adobe applications.
- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe
- Rename Adobe Illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 26 Settings.old

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will
launch with default settings. You can also take a backup of the folders in case you want to. The location is mentioned above.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
May 31, 2022

Hello @origin.wilfred,

 

Sorry to hear about this experience. Kindly try manually resetting the preferences for Illustrator by following these steps and share your observations:

- Close all Adobe applications.
- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe
- Rename Adobe Illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 26 Settings.old

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will
launch with default settings. You can also take a backup of the folders in case you want to. The location is mentioned above.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

O
origin.wilfredAuthor
Participant
May 31, 2022

Hi @Anubhav M I am not able to find the folder "AppData" in my user profile folder. PFA

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
May 31, 2022

Hello @origin.wilfred,

 

Thanks for trying that. Kindly try to copy and paste

C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

into the address bar for Windows Explorer and check if it works then.

 

Regards

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices