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Dana27766650phs9
Participant
March 11, 2023
Question

Illustrator 27.3.1 print issues

  • March 11, 2023
  • 3 replies
  • 978 views

There is now a secondary window that opens when I select setup and try to print from Illustrator and I can't get any of my printers to work.  I uninstalled and reinstalled all the way back to the 26 versions and the window now pops up on all versions of Illustrator.  I can't use any of my lasers or printers with this new window. (Nor do any work)  I spent 4 hours on the phone with tech support.  He insisted it is my driver and so I reinstalled my driver and nothing.  This secondary window still pops up.

Anyone else run into this?  Anyone have any idea how to disable this secondary window?

This topic has been closed for replies.

3 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
March 31, 2023

Hello @Dana27766650phs9,

 

We understand that encountering technical issues can be frustrating. The new Print Window has been introduced with the Windows 11 22H2 operating system update. Kindly try the suggestions shared in this third-party website (https://www.winhelponline.com/blog/restore-legacy-print-dialog-windows-11/) to restore the legacy print dialog in Windows.

 

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,

Anubhav

D
Dana27766650phs9Author
Participant
March 31, 2023
Hi, we already tried this fix and it didn’t work.

Thanks,

Dana Schafer
The Little Kitchen Shop
The Personalize Shop
900 Front St. Suite L
Leavenworth WA 98826
Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
April 4, 2023

Hello @Dana27766650phs9,

 

Sorry to hear that the steps provided did not help resolve the problem. The new Print Window has been introduced with the Windows 11 22H2 operating system update and is controlled by the Operating System. Would you mind confirming if this window shows up when printing from other apps as well? If yes, you might need to contact your system manufacturer or approach Microsoft Support for help with disabling/circumventing this feature.

 

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,

Anubhav

A
Ann25168123gxef
Participant
March 11, 2023

Maybe you should contact the developers or find the cause in your device.

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Dana27766650phs9Author
Participant
March 12, 2023

I spent 4 hours on the phone with them already with nothing resolved. 

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
March 11, 2023

Is the printer driver compatible with your system?

D
Dana27766650phs9Author
Participant
March 11, 2023

It has for the last 5 years.  Illistrator worked fine the day before and what ever was updated on the 9th completely screwed up everything.  Photoshop did not update automatically and so it still prints as before

 

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