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octone75
Inspiring
March 6, 2023
Answered

Illustrator 27.3 crashing when displacing text or objects

  • March 6, 2023
  • 3 replies
  • 723 views

Hello everybody

Since I updated Illustrator I have a lot of Crashes, mainly when displacing objects or manipulating text. Happily the recover functionality works fine, but I would like to get back to previous version, as I don't use the lastest functionnalities. Illustrator used to be the mors stable app I ever work with, and I appreciate this. Can some one tell me if its possible to redonwload previeous versions, like 26.x or something ?

 

Thanks in advance

 

Illustrator 27.3 - Mac osx Monterey 12.5.1  - Mac mini M1

This topic has been closed for replies.
Correct answer Anubhav M

Hello @octone75,

 

We understand how frustrating it can be to experience crashes. I hope the suggestions shared by Monika helped resolve the problem.

If not, kindly follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

3 replies

D
default6mp8ix5f6l02
Participant
March 6, 2023

Had same issue with 27.3 and 27.3.1 - just re-installed 26 to see if it will prevent the same crash and it does!

 

Something wrong with the new versions.

 

Haven't tested to see how far back in versions the crash starts, I just randomly chose version 26.

 

Hope it works for you too.

    Anubhav M
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    March 6, 2023

    Hello @octone75,

     

    We understand how frustrating it can be to experience crashes. I hope the suggestions shared by Monika helped resolve the problem.

    If not, kindly follow the steps in this help article (    https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      March 6, 2023

      You could try if 27.3.1 solves it.

      If not, here's the way to install an older version: https://helpx.adobe.com/download-install/using/install-previous-version.html

        O
        octone75Author
        Inspiring
        March 7, 2023

        Hello Thank you, back to latest 26 version and  it workds fine. There is too, forgot to mention it, a problem with some google fonts that doesn't display correctly, real mess. I'll wait a bit before updating to 27, Adobe needs to fix some bugs.

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