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hellothisisjeff
Participant
July 24, 2023
Question

Illustrator 27.7 repeatedly freezes my iMac when Ventura tries to verify the app

  • July 24, 2023
  • 2 replies
  • 143 views

Upon first open of Illustrator after updating to version 27.7, Mac OS Ventura (v13.4.1) runs its verification of the app, but just beyond halfway through it gets stuck, then my whole system freezes, my mouse cursor disappears, Force Quit is unresponsive, and the only thing left to do is manually power everything down and restart.

 

Workaround for the time being was to uninstall Illustrator, then install v27.6.1. Ventura had no problem verifying this version of the app, and now I'm back up and running. I'll be waiting for the next version before updating again. Hopefully Adobe will get its act together and include a patch for this issue.

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2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
August 16, 2023

Hi @hellothisisjeff,

 

We are sorry to hear about your experience. We've released Illustrator v27.8.1, which includes various updates and improvements. Also, macOS Ventura has been updated to v13.5. We recommend updating both Illustrator and your operating system to see if the freezing issue persists. If you encounter any further problems, please let us know, and we'll be here to assist you.

 

Best,

Anshul Saini

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 25, 2023

If this were a general issue, then probably more people who be reporting it.

 

You can contact Customer Care and have them check out your system. https://helpx.adobe.com/contact.html 

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