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Ezequiel_Ido
Ezequiel_Ido
Participant
September 17, 2023
Question

illustrator 27.9 closes suddenly after exactly 5 min

  • September 17, 2023
  • 2 replies
  • 954 views

I am having problems with my illustrator, it closes suddenly after exactly 5 calculated minutes, these are crashes, I tried several versions from the latest 27.9, to the oldest which is 26.0, and I still don't solve the problem, I closed the section and came back to start to see if it changes something and no, I tried using it as an administrator and no results, I want to know if I'm the only one or if someone else has this problem, I've been trying other applications that use the cloud, like photoshop and lightroom and they don't have a problem, it's just illustrator

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2 replies

H
Harold Holt 96
Known Participant
September 18, 2023

Sounds like you need to turn off an autosave or cloud backup feature.
Edit>Preferances>File Handling... look for something with a 5min interval

 


Maybe check your scrath disc is set to C:\ also. It has caused issues for me in the past when I autosaving to a server or onedrive.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    September 17, 2023

    Please tell us about your system and hardware.

    Does this happen with new files?

    Did you try and reset the preferences?

    Ezequiel_Ido
    Ezequiel_IdoAuthor
    Participant
    September 17, 2023

    I tried restoring the preferences and the error continues, I tried creating a file locally, without saving it in the cloud the problem continues, I tried saving it in the cloud and the problem continues, I use a Ryzen 7 38000x 8-core processor, and 1660gtx graphics from msi, I have space on my disk where I keep all the Adobe applications, I doubt that is the error, I updated my graphics drivers and the error still persists

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    September 17, 2023

    You probably need to contact Customer Care. They can log in to your system and check things out: https://helpx.adobe.com/contact.html

     

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