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A
Anstalt 37.5
Participant
December 29, 2023
Question

Illustrator 28.1 keeps crashing when "Saving as"

  • December 29, 2023
  • 3 replies
  • 1704 views

Things I tried:

- Uninstall + Reinstall Illustrator

- Delete Illustrator settings

 

When happening - Windows System 11:

- Create New Document

- Make changing

- Menu > Save as

Nothing happens > have to shut down via task manager.

 

thx in advance for your help

    This topic has been closed for replies.

    3 replies

    B_C_E_75
    B_C_E_75
    Inspiring
    January 8, 2024

    I'm having basically the same issue. Mine crashes when doing any kind of saving. Well, I guess crash isn't correct. It stops responding and I have to use task manager to end it. I let it go all night once and it was still not responding the next morning. I've tried the same steps you have and am still having issues. 

    HP Z4 Workstation

    Intel Xeon W-2125 4.0 GHz processor

    32 GB RAM

    Invidia Quadro P2000 video card

    Windows 10 Pro for Workstations fully up to date

    Adobe Illustrator 28.1

     

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    January 8, 2024

    At which point does it crash? As soon as you open the save dialog?

    Where are you saving files?

    B_C_E_75
    B_C_E_75
    Inspiring
    January 8, 2024

    As soon as I click "Save". It doesn't matter where I save. I usually save to the same network drive I've been saving to for the last 11 years, but I can save locally and it will do the same thing. 

    B
    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    December 30, 2023

    What kind of graphics board does your computer have? And which version of Adobe Illustrator are you using? Close to a year ago there was a combination of an Adobe Illustrator release and NVidia graphics card driver that were not compatible. The Illustrator application window would disappear within a minute or two after launching. I had to stick with an older NVidia driver on my computer until they released a proper update later in the Spring of this year. Anyway, the point is this: make sure your graphics card driver is up to date. If you're using an older version of Illustrator CC it might be a good idea to bump up to the current version if possible. Check for anything else due for updates, even the BIOS/UEFI firmware for the computer.

    Another thing worth trying is removing Illustrator using the CC Cleaner tool and then re-installing the application.

    A
    Anstalt 37.5Author
    Participant
    December 30, 2023

    Thx for your reply. The whole system (Bios, Drivers, Adobe Apps...) is up to date.
    Tried with CC Cleaner - still same issue.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    January 1, 2024

    Hello @Anstalt 37.5,

    Sorry to hear about your experience. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps?


    Also, try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3H0skxl) and share your observations.

    If the problem persists, kindly share more details, like the exact version of the OS/Illustrator, the folder location where you're trying to save, and a screen recording of the problem (https://adobe.ly/3tBNHlg), so we can investigate this further.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    December 29, 2023

    Is Illustrator allowed to write on the disk?

    A
    Anstalt 37.5Author
    Participant
    December 30, 2023

    Yes - there were no problems with prior versions.

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