Illustrator 28.2 // Import problem

Forum|Forum|2 years ago
February 4, 2024
2 replies
620 views

Hi Everyone, I use Illustrator 28.2 on Mac Sonoma 14.3. I need to import some PNG from a USB key but the software doesn't want to find it. when I do: import file. I type the name of one of the 2000 images that I have on my USB key but the search does not happen automatically. I can recover the image but only manually. (It worked very well before) 😞

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Anubhav M

Community Manager

Hello @angie_need you,

Sorry to hear about your experience. Would you mind allowing Full-Disk Access for Illustrator under preferences (https://kb.synology.com/en-us/C2/tutorial/How_to_enable_Full_Disk_Access_on_a_Mac) and then relaunching Illustrator to check if it helps?

Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

A

angie_need youAuthor

Participating Frequently

Hello Anubhav,
I didn't find C2 Backup, i am on sonoma and i gave access to com.abode.acc.installer. (idk if it was a good idea)
I tried and the image appear and desappear almost instantly. I also used 'utilitaire de disque' to clean Harddisk and the Key USB.
Thank you
angie