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richyeah
Participating Frequently
August 7, 2024
Question

Illustrator 28.6 crashes when clicking arrow buttons to change values (M1 Macbook Air)

  • August 7, 2024
  • 1 reply
  • 1105 views

Almost everytime I change the size of text, spacing of characters, or stroke or other values using the arrows keys it will cause a hard crash to Illustrator, bring up a pinwheel and won't resolve it – resulting in lost data if I hadn't saved recently.

 

I have uninstalled and reinstalled Illustrator, and updated my M1 Macbook Air to the latest version to no avail.

Some of the arrow keys in question:

It's difficult to get a read on what triggers it. For instance, I just tried it now and putting the spacing down didn't trigger it, but as soon as I went up it crashed.

Please help!

 

 

1 reply

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
August 7, 2024

Hi @richyeah

 

I'm sorry to hear about the crashing issue. Could you please provide a few more details, such as:

  • Exact version of operating system
  • Did this start happening after a recent update?
  • Are other Adobe apps working fine? 
  • Have there been any recent changes to your system, such as updates, app installations, or new plugins?

 

Your response will help us diagnose the problem more effectively. 

 

Regards,

Srishti

R
richyeahAuthor
Participating Frequently
April 11, 2025

Hi Srishti,

This problem went away for a while, but has now returned. I'm on Version 29.4. Of course I have apps other than Illustrator installed, but I can't think of what would be causing this problem. Other adobe apps are working fine for the most part.

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
April 11, 2025

Hello @richyeah,

Could you try the suggestions shared in this help article (https://adobe.ly/3G3lwlc) and check if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/44iwSf5).

Looking forward to hearing from you.

 

Anubhav

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