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JodyRadzik37240164
Inspiring
Jul 31, 2024 4:37 PM UTC
Answered

Illustrator 28.6 makes my work life a nightmare

The latest update has added very close to twice as much time to work tasks because now the application sits in a spinning beach ball mode for at least 1 - 3 solid minutes each time I try to move to a new open window. This is with files and links that are completely local to my machine. It's made my work life [cursing removed]. Is there a way to downgrade?

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JodyRadzik37240164Correct answer
Inspiring
Sep 18, 2024 10:52 PM UTC

Noting for the community that by downgrading to 28.5 has solved this problem.

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27 replies

JodyRadzik37240164Author
Inspiring
Sep 18, 2024 6:53 PM UTC

So, I'm trying the newer update, 28.7.1, and I'm still getting an inexcusable delay when switching between windows. Once again, I'm going to downgrade to the version that works better. These little things add up to a tool that is just not pleasant to use anymore.

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    JodyRadzik37240164AuthorCorrect answer
    Inspiring
    Sep 18, 2024 10:52 PM UTC

    Noting for the community that by downgrading to 28.5 has solved this problem.

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    Stackola
    Stackola
    Inspiring
    Sep 14, 2024 5:26 PM UTC

    27.9.5 too, spinning like mother [removed]

    Macbook pro
    ILL 27.9.5
    OS 12.7.6

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      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      Sep 14, 2024 5:58 PM UTC

      Please tell us about your system and hardware.

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      vtg74
      Participating Frequently
      Sep 14, 2024 10:19 AM UTC

      Yep, latest version is a veritable nightmare. Using on MacBook Pro, OS 14.1, the workspace always feezes after putting computer to sleep, and settings always go back to default on each startup. VERY tiresome.

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        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        Sep 14, 2024 10:28 AM UTC

        Update your Sonoma. It's terribly outdated. Those early Sonoma versions had all kinds of bugs.

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        vtg74
        Participating Frequently
        Sep 16, 2024 3:56 PM UTC

        Using MacBook Pro M3, OS Sonoma 14.1

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        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        Jul 31, 2024 5:49 PM UTC

        For more and more people this gets solved by uninstalling, running the Adobe Cleaner tool and then reinstalling.

        https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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        JodyRadzik37240164Author
        Inspiring
        Jul 31, 2024 6:20 PM UTC

        That's so much work when downgrading to upgrade got me back into business quickly. Maybe when I don't have a pile of files to advance through production, I can spend the day doing this instead.

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        Community Expert
        Bobby HendersonCommunity Expert
        Community Expert
        Aug 1, 2024 2:03 AM UTC

        Sometimes an installation of an Adobe application, such as Illustrator, can get corrupted. This can be caused by various things, including ongoing updates to the operating system, device drivers and even other applications. Hardware issues or Internet connections issues can contribute to it. Merely uninstalling an application will likely leave behind a lot of "orphaned" files and even folders in all sorts of places. If any of those remaining files are corrupted it's likely a re-install of the application won't fix anything.

        It doesn't take much longer to uninstall an application using the CC Cleaner tool. Just for good measure (especially on Windows-based systems) I recommend rebooting the computer after running the cleaner tool and then cleanly re-installing the application after the computer is rebooted.  

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        Community Expert
        Bobby HendersonCommunity Expert
        Community Expert
        Jul 31, 2024 4:56 PM UTC

        To install a previous/older version of Illustrator you can do so by opening the Creative Cloud desktop app and going to the Apps panel. Each application tile has a "more actions" three dots icon. If you click on that it will display a fly-out menu. "Other versions" is one of the options on that menu.

         

        BTW, have you tried some of the common trouble shooting steps, such as resetting Illustrator's preferences file?

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        JodyRadzik37240164Author
        Inspiring
        Jul 31, 2024 5:07 PM UTC

        Hi Bobby.

        I hate resetting preferences as I've make a lot of changes there I'd have to make again, but I'm willing to try if you think it would help. Do I trash a preferences folder to do this? Which one should I target? Thanks in advance for your advice.

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        JodyRadzik37240164Author
        Inspiring
        Jul 31, 2024 4:40 PM UTC

        Adding that the delay occurs when I'm moving from one open window to another rather than when I'm opening a new window.

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