Illustrator 28.6 on Win 10 freezes on splash screen (Initializing...)

Forum|Forum|1 year ago
August 19, 2024
1 reply
1003 views

Hi everyone!

Today I noticed that I can't start my Illustrator on Win 10. Last version - 28.6. Fully updated. Yesterday it was closed, and today it can't to start. I even tried to remove all cloud application + Creadive Cloud Desktop, and then re-installed everything back. The same story - "Initializing...". I even tried to install previous versions. Nothing helped. Has anyone had similar problems?

Thanks!

Bug

This topic has been closed for replies.

Anubhav M

Community Manager

Hello @Tetiana339053188s0d,

We understand that encountering technical issues can be frustrating. Is Illustrator stuck on Initializing plugins? If so, kindly try the suggestions in this help article (https://adobe.ly/3TiI6u3) and let us know if they help.

Looking forward to hearing from you.

Thanks,

Anubhav

T

Tetiana339053188s0dAuthor

Participating Frequently

Hello @Anubhav M ,

Thank you for your response. No. It's in the moment when the splash screen just displayed, and I see only the "Initializing... " message. Nothing else. The Illustrator process takes about 30% of CPU load, and nothing changed 5 minutes, 10 minutes, 15... I'm already tried the method with cc-cleaner tool, and removed all the Creative cloud applications.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Nothing helped.

Anubhav M

Community Manager

Hello @Tetiana339053188s0d,

Thanks for confirming. Would you mind trying the following steps to reinstall the Microsoft Visual C++ Redistributable and checking if it helps:

- Close all Adobe apps

- Uninstall all currently installed Microsoft Visual C Redistributable packages and reboot the computer

- Install the latest Microsoft Visual C Redistributable package from here: (https://adobe.ly/3SSANbW)

- Relaunch Illustrator

Looking forward to hearing from you.

Thanks,

Anubhav

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded