Illustrator 28 Retype selection not recognized, text recognition failed. Try another selection

I did some tests and so far the only pattern I see is that the issue apparently only occurs on Windows machines.

For example, on a HP Z240 Tower Workstation with Windows 10 Pro (10.0.19045), 32 GB RAM, NVIDIA Quadro M2000 the Retype palette in Illustrator is virtually dead. It doesn't recognise anything, no matter what source object you're selecting.

I have the same problem as user @Leszek2019 .
The Retype function does not work, unfortunately no text is recognized. No matter in which font, no matter if as image (png, jpeg) or as paths / vector graphics, nothing is recognized. But text2vectorgraphic works fine.

Illustrator v28.0

AMD EPYC 7543P 32-Core Processor 2.80 GHz

28,0 GB RAM

GeForce RTX A4500 (24GB Vram)

Windows 10 Home 22H2 (x64)

Having the same issue! Nothing comes up for anything I have tried for months in the beta and now in the main channel.

System Info:

OS Name Microsoft Windows 10 Pro
Version 10.0.19045 Build 19045
OS Manufacturer Microsoft Corporation
System Type x64-based PC
Processor AMD Ryzen 5 3600 6-Core Processor, 3600 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. P5.30, 8/4/2021
SMBIOS Version 3.3
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASRock
BaseBoard Product B450M Pro4
BaseBoard Version
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.2728"
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.9 GB
Available Physical Memory 39.1 GB
Total Virtual Memory 95.9 GB
Available Virtual Memory 48.6 GB
Page File Space 32.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Running
Virtualization-based security Required Security Properties
Virtualization-based security Available Security Properties Base Virtualization Support, SMM Security Mitigations 1.0, Mode Based Execution Control
Virtualization-based security Services Configured
Virtualization-based security Services Running
Device Encryption Support Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

Hi @AstrantiaMajor,

I'm sorry to hear that you're experiencing issues with the Retype (beta) tool. Let's try to get it working for you. Here are some things to consider:

• Retype (beta) currently supports Latin scripts only. If your text is not in a Latin script, that could explain the issue.

• If you're using macOS 11, font identification from the image should work fine. However, to be able to edit the text, consider updating to macOS 12 or a higher version.

• To fully utilize Retype (Beta), you need to install the Retype module. After the download is complete, you'll receive a confirmation message indicating a successful installation.

If you've checked all these points and are still encountering issues, please provide us with the following details:

• Your system details (RAM, CPU, GPU generation, and make & model), including the operating system version.
• Share the specific file or image you are trying to use with Retype.

With this information, we'll be able to investigate the issue further and provide you with the right solution. Thank you for your cooperation.

Best regards,

Anshul Saini

And what if it's not working even in Adobe example file?

Selection was not reconized. What shoud i do to make it work.

Can you show your outlined text? Just a section?

When the text is distorted, or when the font is too far off from standard lettershapes, then it probably fails.