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Participant
October 14, 2025
Question

Illustrator 29.8.2 Files failing to open

  • October 14, 2025
  • 1 reply
  • 162 views

Eversince I updated Illustrator to vesion 29.8.2, my files are completely failing to open. I just get the loading wheel and nothing happens for a long time. When I right click on the Illustrator icon in my dock while I am waiting for the file to open, I get a message saying "Application nortresponsing". I have to force quite, restart my computer and then retry opening the file for it to actually respond. This is happening for every Ai file. A collegue of mine is having the same issue after updating and my Mac is fully up to date as of sending this message so the issue is Illustrator

1 reply

creative explorer
Community Expert
Community Expert
October 14, 2025

@LN25259223u03h You're not alone! Could roll back to a previous version of Illustrator that was stable for you. Adobe allows Creative Cloud users to install earlier versions through the Creative Cloud desktop app by selecting “Other Versions” under the Illustrator install options. It’s not ideal to have to take that step, but, it solves a work-around to getting back to work! 

m
Participant
October 14, 2025

Thank you so much! I have installed an earlier version and hopefully it should not give me issue until they fix this bug