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A
Anonymous
January 2, 2026
Question

Illustrator 30.1 not showing on CC, and v30 keeps crashing

  • January 2, 2026
  • 1 reply
  • 341 views

Hi All,

My CC is not showing the v30.1 update for Illustrator , and for some reason the v30 keeps crashing, whenever I attempt to save any work. Is there anything I am missing ? 

Thanks for the help

Wish you all a very Happy New Year

    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    January 2, 2026

    Hello @41745286,

    Thanks for reaching out. Would you mind trying the following steps and checking if it helps:

     

    • Close all Adobe applications
    • Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/44SkuCh)
    • Reinstall the Creative Cloud Desktop application (https://adobe.ly/492bDAl)
    • Check for Updates

     

    Looking forward to hearing from you.

    Anubhav

    A
    Anonymous
    January 2, 2026

    Hi Anubhav,

    I was able to get the update and I installed the v30.1. But , the issue still remains. Illustrator crashes when I try to save my files 

    A
    Anonymous
    January 2, 2026

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