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Kristina24824069zusk
Participant
May 6, 2023
Question

Illustrator 3D crashes

  • May 6, 2023
  • 2 replies
  • 1027 views

Hello dear community, 

i got a problem regarding the 3D rendering functions in Illustrator. 

Every time I try to convert my paths into 3D, the app randomly closes. It doesn't freeze, it doesn't start rendering, it just crashes immediately. 
I am running blender on my new laptop very well, it's a gaming laptop with very good performance and graphics card, so i am wondering how this issue can be resolved? 

Thanks in advance. 

This topic has been closed for replies.

2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
May 8, 2023

Hello @Kristina24824069zusk,

 

We understand how frustrating it can be to experience crashes. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110) and checking if it helps?

 

Also, try running Illustrator under a different administrator account (Windows) and share your observations.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
May 6, 2023

Please tell us your hardware specifications.

What's in your file?

Is that a complex artwork?

How many anchor points?

Do you perhaps have a gaming driver installed for the graphic card?

K
Kristina24824069zuskAuthor
Participant
May 6, 2023

Hello and thanks for your reply. 
I have converted a font into paths, though it looks a bit weird when i click on in. 

It does not have many anchor points though.
I use the HP Omen Gaming PC  and it runs HP OMen Gaming HUb, but i have closed that driver and tried it with it running and without.

 

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
May 6, 2023

Can you do this with a white text, please? It's not quite clear what you expect it to look like.

Also: how much RAM do you have installed? Is this jiust a part of the word? How long is it?

 

What happens, when you use the classic 3D effect instead?

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