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Blaž31247185nh1e
Participant
July 23, 2023
Question

Illustrator 3D inflate crashing

Hi,

Lately I've started using illustrator to create some simple objects and use them in after effects.

Before I any go further, I'd like to present you with the specs of my computer:
AMD Ryzen 9 6900HS with Radeon Graphics(AMD 6800rx) 3.3 Ghz

RAM 32 GB

64-bit windows 11

 

Everything is fully updated including illustrator itself.

However, everytime I start using it and try to tranform simple shape as an elypse into the 3d object and inflate it it works fine, but as soon as I change depth or try to turn around the object, illustrator crashes.

 

Yes, my GPU card drivers are updated, yes illustrator is updated, Ram seems to be sufficent(32GB) and I am lost what can I do to make it work?

Thank you for your help,
Blaž

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2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
August 2, 2023

Hi @Blaž31247185nh1e,


Thank you for reaching out to us regarding your issue with Illustrator crashing while using the 3D inflate feature. We understand how frustrating this can be, but we are here to help you resolve this issue. Would you mind trying the steps outlined in this HelpX article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and see if that helps?


If the problem still persists, would you mind sharing a few details like:

- Did Illustrator crash or start non-responding while changing the depth of an object after transforming/ inflating it?

- How big are the objects?

- Can you share a sample file that crashes and share a screen recording demonstrating the crash?


Also, would you mind submitting the crash report as suggested in this helpx article: (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html)? This would help us investigate the crash.

While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and assist accordingly.


If you have any further questions or concerns, please feel free to reach out to us. We are always here to help.


Best regards,

Anshul Saini

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Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 23, 2023

Did you already try and reboot the computer?

Reset the preferences?

Is this a gaming driver? Better use a Studio driver.

Is there any material applied to the object?

 

Can you show the object?

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