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océane_6669
Participant
Sep 19, 2024 9:23 AM UTC
Question

Illustrator

Bonjour, je n'arrive pas a ouvrir l'application illustrator. J'ai télécharger Créative cloud mais pas moyen. Voici le message que j'ai "Impossible de charger les fichiers de ressources traduits. Pour corriger ce problème, veuillez réinstaller l’application". 

 

Pouvez-vous m'aider ?

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Sep 19, 2024 10:58 AM UTC

Hello @océane_6669,

I am sorry to hear about your experience. Would you mind uninstalling (https://adobe.ly/4eueyBz) and then reinstalling (https://adobe.ly/3Xvayd9) Illustrator to check if it helps?

If you're unable to remove Illustrator using the steps shared above, try using the Creative Cloud Cleaner Tool (https://adobe.ly/3Bbrj5I).

 

Looking forward to hearing from you.

Thanks,
Anubhav

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