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ashley__9890
Participating Frequently
October 1, 2025
Answered

Illustrator Adobe Review Link

My illustrator review links aren't working. When I send them it comes up with a 404 error and if i open them they background is blank it doesn\t show the artwork. I have updated my illustrator and I have also tried creating new links.

 

 

 

    Anubhav M
    Anubhav MCorrect answer
    Community Manager
    October 8, 2025

    Hello everyone,

     

    Thanks for your patience. The issues related to Share for Review links not working and missing options for commenting have both been resolved. Kindly try re-opening your links and let us know if it helps.

     

    Anubhav

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    justlearn
    Community Expert
    justlearnCommunity Expert
    Community Expert
    October 2, 2025

    @ashley__9890 Suddenly all your projects and links.?! I think you may have corrupted Illustrator preferences. 


    To clear potentially corrupted preferences is to use a keyboard shortcut during the Illustrator launch sequence. This forces the program to reset to a completely clean, factory-default state. Close Illustrator completely. Make sure the application is not running. Re-launch Illustrator while holding down the following keys:

     

    PC: Control Alt Shift

    MAC: Command Option Shift

     

    A dialog box should appear asking: "Do you want to clear the preferences file?" Click Yes. Once Illustrator loads with its default settings, try creating a brand new review link for one of your projects. If the new link functions correctly (shows all artboards and is interactive), the problem was indeed corrupted preferences. You may then need to delete and recreate the review links for your old projects to fix them permanently.

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    m
    ashley__9890Author
    Participating Frequently
    October 2, 2025

    Hi There,

     

    I have done what you've said and it is still saying error 404 when I paste the link in chrome. I used to be able to at least see the artwork and others couldn't but now I can't even see it.

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    cindy_0974
    Participating Frequently
    October 2, 2025

    Bonjour,

    Depuis hier, tous mes liens de révision (anciens et nouveaux) sont complètement dysfonctionnels.

    Problème principal :

    • Toutes les personnes qui cliquent sur mes liens de révision reçoivent une erreur 404 "Fichier introuvable" sauf pour moi.
    • Cela concerne tous mes liens, même ceux qui fonctionnaient parfaitement avant
    • Le problème touche l'intégralité de mes projets simultanément

    Problème supplémentaire : Lorsque je crée un nouveau lien de révision :

    • Le fichier s'affiche avec la mention "PDF" en haut à gauche
    • Seul le premier plan de travail est visible (alors que j'en ai 5 par exemple)
    • Aucun moyen de naviguer entre les différents plans de travail (s'ils sont bien pris en compte, ça je ne sais pas..)
    • Le lien ne fonctionne pas comme un lien de révision interactif, mais comme un PDF statique à moitié

    Ce que j'observe de mon côté :

    • Tous mes plans de travail sont bien visibles dans l'application
    • Les fichiers semblent synchronisés avec Creative Cloud
    • Je peux travailler normalement sur mes fichiers

    Ce que j'ai déjà essayé :

    • Supprimer et recréer les liens de révision plusieurs fois
    • Fermer Illustrator et le rouvrir 

    Ce problème bloque complètement mon travail collaboratif. Merci d'avance pour votre aide urgente !

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      justlearn
      Community Expert
      justlearnCommunity Expert
      Community Expert
      October 2, 2025

      @cindy_0974 Up to September 30th, it was fine. A day later, it just 'crap' out and suddenly affects all your projects and links.?! I think you may have corrupted Illustrator preferences. 


      To clear potentially corrupted preferences is to use a keyboard shortcut during the Illustrator launch sequence. This forces the program to reset to a completely clean, factory-default state. Close Illustrator completely. Make sure the application is not running. Re-launch Illustrator while holding down the following keys:

       

      PC: Control Alt Shift

      MAC: Command Option Shift

       

      A dialog box should appear asking: "Do you want to clear the preferences file?" Click Yes. Once Illustrator loads with its default settings, try creating a brand new review link for one of your projects. If the new link functions correctly (shows all artboards and is interactive), the problem was indeed corrupted preferences. You may then need to delete and recreate the review links for your old projects to fix them permanently.

      Translate
      m
      cindy_0974
      Participating Frequently
      October 2, 2025

      Thank you for your help. I've completed the keyboard shortcut you suggested and it reset my Illustrator preferences, but now whenever I create a review link from either an existing project or a new one, I'm getting this error:
      "Error 404: Asset not found
      This asset isn't available. Try checking the URL or visit a different page"

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      ng22206507v2ra
      Participant
      October 2, 2025

      After update, I want to check out my artwork using the link after "share a review", but the artwork only show page 1, all other artwork cannot show even I already choose the range (1-8), and worse the page number panel missing!

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      justlearn
      Community Expert
      justlearnCommunity Expert
      Community Expert
      October 2, 2025

      @ng22206507v2ra page panel? InDesign has a page panel. Illustrator uses Artboards to handle multiple design artboards. To bring the 'artboards' back, you can go to the main menu-Windows



      You could even 'reset' your workspace so that it would show the 'Artboards' panel too!

       

       

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      m
      Doug A Roberts
      Community Expert
      Doug A RobertsCommunity Expert
      Community Expert
      October 2, 2025

      @creative explorer This is about a review link, not artboards in the Illustrator UI.

      I just get a 404 error, as a few other topics note today. Seems like something's up with the review system.

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      marco_0628
      Participant
      October 1, 2025

      Hi everyone! I’ve been experiencing an issue with the Share for Review feature—whenever I share a document, it appears transparent. Has anyone else experienced this or found a solution?

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      Abhishek Rao
      Community Manager
      Abhishek RaoCommunity Manager
      Community Manager
      October 1, 2025

      Hi @marco_0628,

       

      Thanks for sharing the details. Could you confirm which version of Illustrator and operating system you're working on? It would also help to know if this happens with every document you share for review or only with certain files. I tested this on version 29.8.1 with Windows 11 and wasn’t able to reproduce the issue. As a quick check, please try sharing a newly created test file to see if the same transparency problem occurs. If you can, a screenshot of the transparency you see would be really helpful as well.

       

      Looking forward to your update.

      Abhishek

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      marco_0628
      Participant
      October 1, 2025

      Yes, I’m on Illustrator version 29.8.1, working on a Mac with macOS Sequoia
      15.7. It happens with all the files I send—either they can’t open them or
      they look transparent.

      [image: unnamed.png]
      This is what they see.

      [image: Screenshot 2025-10-01 at 1.37.35 p.m..png]

      All files look transparent, or they can't open the file at all

      --

      *Marco Villaseñor*
      Personal details removed by moderator

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