Skip to main content
LukeF
LukeF
Participant
Aug 14, 2023 5:27 PM UTC
Answered

Illustrator and Illustrator Beta Crashing on macOS Sonoma

Well, the title says it all, but here's an overview:

 

I recently installed the macOS Sonoma Beta. Since installing, both Illustrator and Illustrator Beta can no longer save any file—not jpg, png, svg, ai, pdf, or any other format. I have tried export as, and save as, but both result in my Illustrator app force crashing without any prompt, spinning wheel of death, or any other indicator that it is about to crash. In attempts to resolve this, I have force quit them, uninstalled and reinstalled, and also restart my laptop. Absolutely nothing has worked other than uninstalling and reinstalling; however, in order to save one file I have to uninstall and reinstall every single time.

 

Is there any solution to this?

    This topic is closed to new replies. Start a new post to keep the conversation going.
    LukeF
    LukeFCorrect answer
    Participant
    Aug 23, 2023 11:06 PM UTC

    Hey Anshul,

     

    I appreciate you responding! To fix this, I had wiped my computer of the macOS 14 beta and downgraded it back to the previous OS. Since then, everything has been working smoothly. I am looking forward to using OS 14 once things are stable 🙂

     

    Thank you!

    View reply

    25 replies

    bardiaelmi
    bardiaelmi
    Participating Frequently
    Sep 2, 2024 9:30 PM UTC

    Hello,
    I hope someone can help me solve this issue. It’s been about ten days now that every time I open Adobe Illustrator Beta, after working for about two minutes, the program closes and I get kicked out. I can't figure out what the problem is. This doesn't happen with the regular Illustrator, only with the Beta version. It's really frustrating and is bothering me a lot.

    Translate
    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    Sep 2, 2024 9:41 PM UTC

    You can report problems with Illustrator beta versions here:

    https://illustrator.uservoice.com/forums/939477-illustrator-desktop-beta-bugs

    Try if uninstalling and re installing helps.

    Translate
    bardiaelmi
    bardiaelmi
    Participating Frequently
    Sep 3, 2024 8:59 AM UTC

    Re installing was not solve this problemj.

    Translate
    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    Aug 23, 2023 11:04 PM UTC

    Hi @LukeF

     

    I'm sorry to hear about the trouble you're facing with Illustrator 27.8.1 crashing while saving. Our product team is aware of this issue and is actively working with Apple to ensure a smoother experience once the macOS Sonoma update becomes available to the general public. Until then, using a stable version of macOS such as macOS Ventura or Monterey should help mitigate the crashing problem.

     

    I understand that this situation can be frustrating, and I appreciate your patience as the teams work on resolving these compatibility issues.

     

    Please feel free to reach out if you have any further questions or concerns.

     

    Best regards,

    Anshul Saini

    Translate
      LukeF
      LukeFAuthorCorrect answer
      Participant
      Aug 23, 2023 11:06 PM UTC

      Hey Anshul,

       

      I appreciate you responding! To fix this, I had wiped my computer of the macOS 14 beta and downgraded it back to the previous OS. Since then, everything has been working smoothly. I am looking forward to using OS 14 once things are stable 🙂

       

      Thank you!

      Translate
        Gia34226220o0lz
        Participant
        Dec 15, 2023 9:04 PM UTC

        This should not really be marked as a Solution.

        Translate
        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        Aug 14, 2023 6:27 PM UTC

        Don't run beta software on productive systems.

        And then also: only install a beta system, when all your applications will be able to run on it. Adobe will make a public announcement when that's the case.

         

        If you want to give feedback about the prerelease and want to contribute to development, I would suggest you apply for joining the prerelease: adobeprerelease.com

        Translate
        blrhode
        Participant
        Aug 14, 2023 7:55 PM UTC

        I am not running beta versions of anything and I am still having the issues.

        Translate
          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          Aug 14, 2023 8:49 PM UTC

          Please create a new thread.

          Tell us the  exact version, system and hardware you use.

          Translate
          blrhode
          Participant
          Aug 14, 2023 6:22 PM UTC

          I am having the same issues.  I've downgraded to lower versions as well and still having the same issues.  This has put most of my work at a hault.  I've tried every work around mentioned from the last few years and nothing works...

          Translate
          LukeF
          LukeFAuthor
          Participant
          Aug 14, 2023 6:24 PM UTC

          When you say downgraded to lower versions, do you mean you have reverted your OS back to 13?

          Translate
          blrhode
          Participant
          Aug 14, 2023 7:55 PM UTC

          No, I downgraded the Adobe Illustrator versions to an older version before it started crashing.

           

          I'm not running the Beta Sonoma, I'm running the latest OS without Beta.

          Translate
          LukeF
          LukeFAuthor
          Participant
          Aug 14, 2023 5:33 PM UTC

          InDesign, Lightroom, and Photoshop all run perfectly, export perfectly, and have no crash issues. It is solely Illustrator that is having these issues. 

          Translate
          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices