Illustrator and network printer

Question

My illustrator is unbelievably slow in opening and saving file (illustrator CC2017 on windows 7). Just to open Illustrator it takes up to 5 minutes. To save a file (empty file, not a complex one) it also takes up to 5 minutes and the application going into Non Responding mode.

When I remove the office printer from my Devices and printers list everything starts running smoothly and I can open and save in seconds.

But of course this is not a solution, Illustrator is a graphic design software and I need to print what I design, not just stare at it on a screen.

I had an adobe expert remote control my computer trying to fix the issue and all he did was make manual the printer spooler, which doesn't solve anything since when I start it the problem starts again.

Is there a solution to this problem?

Thanks

deantorrz · Accepted Answer

Its a little bit late. But encountered the same error too. What I did was search for Services > Print Spooler > Restart

Monika Gause · Answer

No. Rather it's a known problem.Illustrator doesn't like network printer queues. Set up a PDF printer as default printer.

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