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Known Participant
Sep 10, 2026 11:52 AM UTC
Question

illustrator app can not open

Hi, 

I use adobe illustrator cc 2025 in the company without internet access directly. So I need use internet for each 90 days to check license.

There is one condition, after I finish the steps, the illustrator app can normally open without internet for about 2 days, but suddenly it lose license, what happend to it and how to fix the condition? Thanks.

 

    3 replies

    Anubhav M
    Community Manager
    Community Manager
    Sep 10, 2026 3:25 PM UTC

    Hello @ektrontek,

    I'm sorry to hear about your experience. If you've turned off the Adobe Creative Cloud login item in your Mac's System Settings, you might face issues opening your apps in offline mode. Learn how to enable the Adobe Creative Cloud login item to access your apps offline: (https://adobe.ly/4hnvtJp).

    Let us know how it goes.
    Anubhav

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    ektrontekAuthor
    Known Participant
    Sep 10, 2026 11:04 PM UTC

    hi ​@Anubhav M 

    Thanks, i don’t turn off login item, it suddly disappear account setting. Is there bug or other problem? 

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    Anubhav M
    Community Manager
    Community Manager
    Sep 16, 2026 10:29 PM UTC

    Hello ​@ektrontek 

     

    Thanks for confirming. Please try the suggestions shared in this help article (https://helpx.adobe.com/download-install/kb/troubleshoot-licensing-activation.html) and let us know how it goes.

    Anubhav

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