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Known Participant
September 10, 2026
Question

illustrator app can not open

  • September 10, 2026
  • 1 reply
  • 7 views

Hi, 

I use adobe illustrator cc 2025 in the company without internet access directly. So I need use internet for each 90 days to check license.

There is one condition, after I finish the steps, the illustrator app can normally open without internet for about 2 days, but suddenly it lose license, what happend to it and how to fix the condition? Thanks.

 

    1 reply

    Anubhav M
    Community Manager
    Community Manager
    September 10, 2026

    Hello @ektrontek,

    I'm sorry to hear about your experience. If you've turned off the Adobe Creative Cloud login item in your Mac's System Settings, you might face issues opening your apps in offline mode. Learn how to enable the Adobe Creative Cloud login item to access your apps offline: (https://adobe.ly/4hnvtJp).

    Let us know how it goes.
    Anubhav