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reinko17602090
Inspiring
March 12, 2022
Answered

Illustrator auto-backup folder error "We're unable to save your file for auto-backup."

  • March 12, 2022
  • 16 replies
  • 19268 views

I keep getting this error, have tried to change the location of the folder to several places where I am sure permissions are for everyone to read-write, with no luck. Anyone else having this problem? And figured out how to solve it? 

    Correct answer zachc75635300

    I missed your comment my first time reading this thread, but I noticed the same issue for myself. Here's how I changed the folder.

    1. Go to Illustrator File Handling preferences

    2. Select "Choose..."

    3. On Mac, press Cmd+Shift+G

    4. Type in this path exactly:

    /Users/YOURUSERNAME/Library/Preferences/Adobe Illustrator 26 Settings/en_US/Data Recovery

    5. Choose that folder

    6. Select "OK" in the preferences window, and you're done!

     

    You might also need to navigate to that same folder in Finder and enable "Read & Write" access for the folder.

     

    This seemed to fix the problem for me!

    16 replies

    Show previous replies
    aaronf31067511
    aaronf31067511
    Known Participant
    March 16, 2022

    My whole company 35+ users on M1 MacBook Pros are having this same issue. Please resolve ASAP! 

      C
      cwhissen
      Participant
      March 16, 2022

      I'm having the same issue on Windows 10, v26.1. Changing the folder doesn't do anything.

       

      Even if I never have to use auto-recovery(or whatever they call it on a given menu/warning) the constant message is annoying. 

        KE_Rafael
        KE_Rafael
        Known Participant
        March 16, 2022

        I'm having the same issue since updating to Illustrator 26.1 on Windows 10.

          C
          Cass Kruger
          Participant
          March 13, 2022

          I am having the same issue, since updating to 26. Watching for a solution

            Ton Frederiks
            Community Expert
            Ton FrederiksCommunity Expert
            Community Expert
            March 12, 2022

            Do you have a plug-in installed for auto-backup?

            In Preferences > File Handling there is only mention of Recovery Data.

            R
            reinko17602090Author
            Inspiring
            March 14, 2022

            I do not. Nor any other plug-ins. Clean installed this Macbook 3 months ago. 

            But I agree it is strange that the dialog box says auto-backup while the prefs say use the word Recovery. 

              R
              reinko17602090Author
              Inspiring
              March 12, 2022

              Using latest Adobe Illustrator CC on MacOS Monterey 12.2.1 on a Macbook Pro M1 16"

               

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