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schweinerei
Participant
February 23, 2026
Question

Illustrator: Basic Shortcuts Randomly Stop Working

  • February 23, 2026
  • 8 replies
  • 185 views

There is a fundamental issue in Adobe Illustrator that needs attention.

 

The keyboard shortcuts for Arrange

 

  • Bring Forward

  • Send Backward

  • Bring to Front

  • Send to Back

 

simply stop working.

 

They are correctly assigned in the Keyboard Shortcuts panel.

They worked before.

They are still mapped correctly.

 

But they do nothing.

 

Meanwhile, right-click → Arrange works perfectly.

 

So Illustrator can execute the command — it just ignores the keyboard input.

    8 replies

    Participant
    August 18, 2026

    이거 대체 언제 고치냐……. 다른 단축키는 다 되는데 개체 위아래로 보내는 단축키만 거의 매일 갑자기 안됨!!!! 이런 간단한 기능도 버그를 해결못한다는게 답답하네요. 키보드용 다른 프로그램 전혀 안씀! (Mac)

    Anubhav M
    Community Manager
    Community Manager
    August 18, 2026

    Hello ​@Haesoo34601963grk3 

     

    I’m sorry to hear you’re still having trouble with this. Would you mind updating to the latest version, 30.7, and checking whether it resolves the problem?

     

    Looking forward to hearing from you.
    Anubhav

    Anubhav M
    Community Manager
    Community Manager
    July 28, 2026

    Hello everyone,

     

    Our team has tried fixing this problem with the latest release of Illustrator. Kindly try updating your app (https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-apps/update-creative-cloud-apps-manually.html) and let us know how it goes.

     

    Anubhav

    Anubhav M
    Community Manager
    Community Manager
    June 8, 2026

    Hello ​@schweinerei ​@FelicityCM 

     

    Thanks for staying with us on this. We've logged a bug with the product team and they're currently investigating. I'll keep this thread updated as soon as I have something concrete to share.
     

    In the meantime, if you run into anything new or a workaround that helps, or related context, please add it here. The more we can collect, the easier it is for the team to move on this. And if you need help with anything else along the way, feel free to reach out.


    Anubhav

    FelicityCM
    Participant
    May 7, 2026

    I have this issue too, restarting Illustrator fixes it but it’s pretty annoying as it sometimes randomly happens again. I don’t particularly love having to close what I’m working on, restart illustrator, just so that I can use my arrange keyboard shortcuts. 

    Anubhav M
    Community Manager
    Community Manager
    May 11, 2026

    Hello ​@FelicityCM 

     

    I’m sorry to hear you’re having similar trouble with Illustrator. Would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if the problem persists?
     

    Looking forward to hearing from you.
    Anubhav

    Anubhav M
    Community Manager
    Community Manager
    February 23, 2026

    Hello ​@schweinerei 

     

    That does seem troubling. In addition to what Ton suggested, would you mind running Illustrator after rebooting your computer in Safe Mode (Windows / macOS) and checking if it helps?

     

    Looking forward to hearing from you.
    Anubhav

    Ton Frederiks
    Community Expert
    Community Expert
    February 23, 2026

    Can you check if there are other apps/utilities running that can interfere with the keyboard?