Skip to main content
N
Nat_Felvus1066
Inspiring
May 14, 2026
Answered

Illustrator Beta is damaged and can't be opened

  • May 14, 2026
  • 1 reply
  • 28 views

Please help. Don’t know what to do or what I have done wrong to get this message.

    Correct answer Nat_Felvus1066

    Hi Dave, thank you for your response. I since resolved the issue of the damaged Beta but some how I still don’t have the Mockup (Beta) tool (it’s just Mockup, no Beta). Does it have anything to do with my subscription?  

    1 reply

    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    May 14, 2026

    Did you try uninstalling and reinstall with a fresh download?

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    N
    Nat_Felvus1066AuthorCorrect answer
    Inspiring
    May 15, 2026

    Hi Dave, thank you for your response. I since resolved the issue of the damaged Beta but some how I still don’t have the Mockup (Beta) tool (it’s just Mockup, no Beta). Does it have anything to do with my subscription?  

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    May 15, 2026

    Hello ​@Nat_Felvus1066 

     

    I’m glad to hear you were able to resolve the issue where Illustrator (beta) no longer launched. Mockup is no longer a beta feature in Illustrator. Learn more here:
    https://helpx.adobe.com/illustrator/desktop/manage-objects/traces-mockups-symbols/create-mockups-for-images.html
    https://community.adobe.com/announcements-651/design-mockups-in-illustrator-with-real-life-objects-805903

     

    Please don't hesitate to reach out if you have more questions or need assistance. We'd be happy to help.

    Anubhav

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices