Illustrator Beta not showing up in Creative cloud

Hello ​@emma_8424 

The latest Illustrator Beta Build 30.7.14 is now available to download from the Creative Cloud Desktop app. Please install the latest Illustrator (beta) and let us know how it goes.

Anubhav

Hi ​@emma_8424,

We wanted to follow up on your issue. Were you able to install Illustrator Beta from the Creative Cloud Desktop app? If not, please try the steps below if you have a Mac Machine. 

• Click Finder icon in the dock
• Click Go menu and then select Go to folder
• Type in /Library/Application Support/Adobe/OOBE/Configs/
• If ServiceConfig.xml file is present please rename this file to old_ServiceConfig.xml.
• Bring CC Desktop into focus and press keyboard shortcuts CMD+OPT+R 
• It will prompt for a relaunch, select continue and let CC Desktop launch again.
• Check if Beta-apps show up now.

 Let us know if that helps or if you need further assistance. We would be happy to help you.

Thanks,

Harshika

Hi @emma_8424,

Thanks for sharing the details, and I understand how frustrating this must be.

Could you please confirm the exact OS version installed on your machine along with your device available memory, so I can check this further? Also, please try signing out and signing back into the Creative Cloud Desktop app and then check if the "Beta apps" tab is visible there.

Additionally, could you please check the Creative Cloud web apps page below and confirm whether you can see the Beta tab and Illustrator Beta listed there?
https://adobe.ly/4wCOjTk

Please let me know your observations after checking. I'll be happy to help further based on the results.

Thanks,
Abhishek