Illustrator Beta se ha encontrado con un error y debe cerrarse

Question

Tengo un ordenador Asus Zenbook A14 con Copilot+, la aplicación Nativa no está aun disponible pero sí la Beta.  Me aparece este error cuando abro un archivo nuevo en formato de color RGB. Necesito trabajar, por favor, ¿que puedo haceer?

Abhishek Rao · Answer

Hi @eva_8232,

Thanks for sharing the details. Could you please confirm which version of Windows you're using and the exact Illustrator Beta build installed on your Zenbook A14 (you can find this under Help > About Illustrator)? Also, let me know if the crash happens only when creating a new RGB document or with other color modes as well.

When the app crashes, do you see the Adobe Crash Reporter dialog? If yes, please submit the crash report and share the email address you used while submitting it via DM, so I can check the logs. You can follow the steps here for reference: https://adobe.ly/4oyXkbV.

Please also try testing the issue in Safe Mode to check if any third-party plugin or process might be causing interference. Ref: https://adobe.ly/49MqD63.

Additionally, try the steps mentioned in this article and see if it helps resolve the crash: https://adobe.ly/47QU6t4.

Let me know if the issue persists after trying these steps.

Abhishek

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