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M
Matteo Pelizzi
Participant
October 9, 2020
Question

Illustrator can't create new file

  • October 9, 2020
  • 2 replies
  • 158 views

Illustrator can't create new file / window opens but is empty and I can't see my picture account in the right of menù bar.

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2 replies

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
October 10, 2020

Hi there,

 

Thanks for reaching out. Would you mind sharing the version of the OS & Illustrator?

I'd request resetting preferences of Adobe Illustrator and see if it helps. You may follow instructions on this help article to know how to do that.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
October 9, 2020

Try and open Preferences > General and there check the "Legacy New file dialog box".

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