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Question

Illustrator can't finish previewing; not a memory issue

Forum|Forum|12 years ago
July 1, 2013
4 replies
28785 views

Just installed Illustrator CC and I am trying to work on a simple illustration but it has switched itself to outline mode and will not return to pixel or overprint preview. It gives the error "Can't finish previewing. Could not complete the requested operation." The common cause of this problem is lack of memory or insufficient scratch disk space, but my computer has 8GB of very fast RAM and my scratch disks are mostly empty and multiple terabytes each. My document is fairly simple; I am making speedo and tachometer gauges for my car, so the illustration is simply lines, guides, and a small amount of type on a single artboard, and one low-resolution .jpg I am using as a template. One thread I found suggested that TrueType fonts can cause a problem for Illustrator so I changed all the type to an OpenType font to no avail. Any suggestions are appreciated.

Specs:

Windows 8 Pro

Intel Core i3 at 3.35Ghz

8GB DDR3 1600 RAM

GeForce 560 GTX

Illustrator CC installed on 2TB, 7200RPM drive; this drive is also my primary scratch disk

Secondary scratch disk is a 1.5TB USB3.0 external

System drive is a 128GB SSD so I do not want to use it as a scratch disk

This topic has been closed for replies.

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Dan_J_McKechnieAuthor

Participating Frequently

Solved: it was a text element causing a problem in that document.

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z284pwr

Participating Frequently

What font was it? The InDesign folks have be battling crashing issues with Fonts since CC was released. Hopefully this isn't going to start popping up with Illustrator as well.

Mike_Gondek10189183

Community Expert

Restart your computer, did that make this go faster?

You most likley have a conlficting process that corrupts your memory. By restarting you flush our your ram and only startup items are loaded. If you still have the problem after restart you should look at your process manager, and kill any process that looks suspicous, that is getting loaded on startup.

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Dan_J_McKechnieAuthor

Participating Frequently

I did restart expressly to try that with no luck.

Larry G. Schneider

Community Expert

Move the Illustrator installation to the same drive as the system folder.

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Wade_Zimmerman1

Inspiring

I am not certain that waas such a wise move to install the app on anyything other than the startup disk.

You have plentyof room on the SSD drive to install all the applications you want. and then use the second internal drive as the rimary scratch and the external drive as you secondary as you have.

Why did you install AI on a non system disk?

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Dan_J_McKechnieAuthor

Participating Frequently

I've had uncomfortable brushes with full system drives in past, and Win8 used nearly half of my SSD. I also dislike having things scattered about, which will necessarily happen if I fill the system drive. Why should it matter that Illustrator is installed somewhere else?

Additional note: I was able to work with this illustration for nearly two straight hours before it decided to lock itself into outline mode, not sure if that tells you anything.

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z284pwr

Participating Frequently

Windows 8 shouldn't take up even close to half of a 128GB SSD unless it's loaded with bloatware being a Dell/HP/etc. install which should get reformatted first thing to remove.

I've had more bad than good luck installing Adobe programs on a separate drive. Illustrator will always perform better on an SSD than a HDD. That alone should be reason enough to keep it on a system drive. Surely you can spare 5-10 GB to get Illustrator on a fast drive, if not, you should really consider making room

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