All of a sudden Illustrator cannot open files. The application stalls and I have to manually end it. The same is true for the word processing software Mellel. I had exactly the same issue about one month ago. Could there be an incompatibility issue? Is it possible to clean up Illustrator's preferences? Any ideas or suggestions? I'd appreciate any help.
it was not stated in the system requirements that one would need a printer to use Adobe Illustrator.
By @defaultoj575640rdf9
This is a user forum. Only people labeled as "staff" work for Adobe.
Connecting a physical printer (or turning it on or updating the driver or fixing the printer) is something that has been figured out collectively in this forum and has proven to help a majority of people who report this kind of problem.
There are other causes for files failing to open. And there may be other methods to address the issue, but connecting a printer is the quickest one that has been found.
Maybe you will need to contact Customer Care and have them take a look into your system. https://helpx.adobe.com/contact.html
You haven't told us which system you use - did you update it as well? Are you perhaps on a Mac OS beta?
I was able to solve the problem with help from elsewhere: the font cache apparently got corrupted.
After typing in the terminal
sudo atsutil databases -remove
and restarting the Mac everything worked fine again.
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