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somsakp39149940
somsakp39149940
Participant
July 5, 2025
Question

Illustrator cannot open my own cloud files

  • July 5, 2025
  • 1 reply
  • 119 views

I just change new PC .After Login to illustrator and try to open my cloud file .System said : Can't open file The account you signed in with doesn't have access to this file. Contact the owner for more info.Please advise how to fix.Thank you very much

1 reply

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
July 6, 2025

@somsakp39149940 I would try to log out and remember which account you are using exactly. I have two accounts, so I get it!

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