Illustrator causing red screen

Forum|Forum|5 years ago
June 16, 2020
2 replies
984 views

When I open some files, Illustrator gives me this weird red screen. I just chatted with the support and the solution was to create a new user account. This is not a solution!

So things I've tried:
Everything mentioned in this thread: https://community.adobe.com/t5/illustrator/red-screen-in-illustrator/m-p/9803913?page=2

Updated to the latest Illustrator verison (24.2), also deleted Illustrator and reinstalled it, still the same issue. It's pretty annoying and I can't work like this.

This topic has been closed for replies.

dwd0tcomAuthor

Participating Frequently

I still got no answer. Why do I pay for this? Thanks Adobe.

Doug A Roberts

Community Expert

You mentioned that you contacted support and they told you to create a new user account. Did you try this? Did it affect the problem?

It may not be a satisfactory solution for you, but it may point in the right direction.

dwd0tcomAuthor

Participating Frequently

Yes I created a new user account and the problem seems to be gone. But this is really not a correct solution, this is a workaround. I would love to know what causes the issue and how to avoid this or fix this.