Skip to main content
A
AmrMagdy89
Participant
July 19, 2021
Question

Illustrator CC 15 Error: "Cant open the illustration. Could not complete the requested operation"

  • July 19, 2021
  • 1 reply
  • 572 views

I have problem when I make ( embedded ) for some Photos then i saved the file but now the file not open and give me this message (cant open the illustration. could not complete the requested operation ) and opening the white page

what i can do to open my file again ?

* illustrator cc15

 

 

{Renamed by MOD}

This topic has been closed for replies.

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
July 23, 2021

Hi there,

 

Sorry about the trouble. Could you please share a few more details like:

  • OS and the exact version of Illustrator
  • Is the error showing up while opening a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.

 

Looking forward to your response.

 

Thanks & Regards,
Anshul Saini

A
AmrMagdy89Author
Participant
January 11, 2023

I have Adobe CC2015 illustrator

Yes a specific document

Link : https://shared-assets.adobe.com/link/8b4118fd-46e4-4339-4af5-38a0f1acd687

 

I saved file in System HDD

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
January 13, 2023

Hi @AmrMagdy89,

 

Thanks for getting back to us and sharing the file. The file is badly corrupted. We are able to recover a few artboards. Here is the download link: https://shared-assets.adobe.com/link/7d231d90-4fc9-4a7c-71f4-08a7b7115a93

 

I hope it helps.

 

Regards,

Anshul Saini

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices