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Illustrator CC 2015 Super Slow

Forum|Forum|9 years ago
May 16, 2016
16 replies
17419 views

I'm working on a brand new MacBook Pro (retina, 2.5 GHz, 16 GB memory) and Illustrator CC is super slow on it. The program is just working sluggish and at times goes unresponsive for a minute or so when I'm saving any kind of file over 5 MB. Seems like I read that others have had this issue, but I didn't see any fix solutions.

I just updated to OS X El Capitan and that didn't seem to help things. I had the computer looked over at the Mac store and everything seems to be good. Any fixes I can try with the Adobe software? I've thought of uninstalling and reinstalling to see if that makes a difference?

Thanks in advance for any ideas.

illustrator cc15

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Correct answer peterw88622931

Hi Guys,

I had the same problem, I just deleted all preferences.

Do the following:

Got to folder - /users/username/library/application support/adobe

Then delete everything in the Adobe folder and restart your Mac.

Problem solved.

K

keith-oo

Participating Frequently

Any Windows that have wound up here, please check out this thread.

Illustrator CRITICAL Nvidia card bug

Illustrator + nVidia GPU causes the entire machine to grow perpetually slower to the point its unusable unless AI is shut down. This is not related to a particular AI function, file size/type, preference files, fonts etc, and cannot be fixed other than disabling the GPU system-wide.

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brennohorta

Participant

I have the same problem here. Intel I5 4690k, 8GB, GTX 970 with illustrator installed in ssd.
Performace is getting worse in the course of my work. This is very frustrating ...

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Charles_Vane

Known Participant

Any fix yet Adobe? CC2017 is still shockingly slow on a new machine.

JosueHTML

Participant

To fix: Disable the GPU Performance.

J

Jan Heylen

Known Participant

UI performance in Illustrator CC 2017 is very bad.

I don't feel we as professionals should be forced to spend hours trying to improve performance.

Adobe, it's your job to make sure your programs work out of the box on the supported hardware.

I upgraded to a new version and a new computer and the whole user experience got a whole lot worse because the UI is so slow.

Monika Gause

Community Expert

Jan Heylen schrieb:
UI performance in Illustrator CC 2017 is very bad.
I don't feel we as professionals should be forced to spend hours trying to improve performance.
Adobe, it's your job to make sure your programs work out of the box on the supported hardware.
I upgraded to a new version and a new computer and the whole user experience got a whole lot worse because the UI is so slow.

You want this solved?

Then please create a new thread.

Describe your exact setup, system, hardeware, version

What exactly is happening?

What exactly is slow?

Which kind of ifles?

Where are files saved?

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brendonb72100623

Participant

Either Mac or Windows have the same problem, I have a new machine and its core i7 6700K, gtx 1070 8gb 32gb ram.. this specs are fast, but when I try using illustrator cc 2017, man! it was bummer. Hey Adobe, please fix this fast. We are loosing a lot of time working here. They say TIME IS GOLD!

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vplaas

Participant

Illustrator CC 2017 was the fastest one to need reset. Just couple of days and it was devastating slow.

I have set Illustrator settings maybe 5 times this year. Using Adobe these days is painful.

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Charles_Vane

Known Participant

Mine is still super slow. I was hoping Illustrator CC 2017 would have solved this but it's exactly the same.

Intel i7-6800k, GTX 980ti 6GB, 32GB Ram, SSD

It's so frustrating. Instead of addressing this issue, they add meaningless bloatware to try and push Adobe Stock.

Just give us a program that works!!!!!!!!!

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joseb51695926

Participant

I have the same problem!

I can't work using the GPU, only with the cpu and is very slow!

i7 7930k 32gb ram and gtx780ti (updated to illustrator 2017)

Not sure if a window problem, but my 9 years old macbook pro works faster and is more stable!!

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dosakim

Participant

I have 64 gig of ram 2 Nvidia 780 cards and its is soooo Slowwww. What the hell Adobe!

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Grumpy Stickers

Participant

So after all the updates Adobe has released i'm still having terrible performance with AI and PS. Getting really frustrated with having to wait for them to fix this while still paying full pop for the service. The support is terrible and when you call good luck understanding their techs who a presume are overseas. Does anyone have any insight as to why it's running so bad. sometimes my cursor even lags in AI but hardly any resources are being used. I7 5820K 32gbddr4 ssd 980ti 6gb watercooled.