Skip to main content
B
Bubbly_Brilliance6C14
Participant
January 20, 2017
Answered

Illustrator CC 2017 crashes on start-up, Windows 7 Pro x64

  • January 20, 2017
  • 1 reply
  • 1119 views

I've tried to uninstall, reinstall, the CC cleaner tool and still the same thing. This started after an update I had this morning.

Any news on a fix?

TIA

Sean

    This topic has been closed for replies.
    Correct answer Bubbly_Brilliance6C14

    Turns out to be my copy of Astute Graphics Stylism plug in. Removed from plugins folder and all good

    1 reply

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    January 20, 2017

    Did CC2015 work on this computer, did you keep a copy and test to see if CC 2015 is working?

    WIn7 is quite old do you have service pack one installed?

    They may not have updated this since the recent CC2017 update, but you are running with a very new version of Illustrator and an old versions of OS so you are bound to have trouble eventually, if the gap gets any wider.

    System requirements | Adobe Illustrator

    B
    Bubbly_Brilliance6C14Author
    Participant
    January 20, 2017

    Hi Mike and thanks for the reply. 2015 is next on my list. Yes the OS is up to date and it is on my work box as I am stuck with Win7 due to a mission critical program not being Win10 ready yet (yeah, I know, sucks). I do have it installed on Win10 at home and will try that tonight when I get back. I'll try 2015 and see what happens.

    B
    Bubbly_Brilliance6C14AuthorCorrect answer
    Participant
    January 20, 2017

    Turns out to be my copy of Astute Graphics Stylism plug in. Removed from plugins folder and all good

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices