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xbizkoot
Participating Frequently
December 8, 2016
Answered

Illustrator CC 2017 crashes on startup constantly

  • December 8, 2016
  • 9 replies
  • 4371 views
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    Correct answer AshutoshChaturvedi

    I am sorry to hear that you have been facing issues with Illustrator CC 2017.

    LINK: https://forums.adobeprerelease.com/illustratorpr/discussion/446/hot-fix-for-illustrator-cc-2017-build-1

    We believe we have a fix for the issue. Can you please visit us on this link and validate the fix

    9 replies

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    xbizkootAuthor
    Participating Frequently
    June 1, 2017
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    davidwilsondesign
    Participating Frequently
    January 11, 2017

    I found a link to a 17.0.2 update, but despite trashing and reinstalling the CC app and uninstalling Illustrator, it is still installing 17.0.1 and is still crashing: https://helpx.adobe.com/illustrator/kb/update-crash-illustrator-17-0-1-mac.html​

    P
    pOnk
    Participant
    January 11, 2017

    Same here, with OSX 10.12.3 beta, after the 21.0.1 update.   

    TommmR
    TommmR
    Participating Frequently
    January 11, 2017

    Same here with AI 2017.0.1 (21.0.1, updated to this just a few hours ago), diagnostics run #28 #29 currently

    OS X 10.10.,5

    The only difference between me and a madman is that I am not mad.– Salvador Dalí
    I
    Ivlivs
    Participant
    January 11, 2017

    Same problem...

    D
    davidwilsondesign
    Participating Frequently
    January 11, 2017

    Same problem here with 21.0.1, did ai self diagnostic 30 times with no luck. Definitely the update that killed the app.

    X
    xbizkootAuthor
    Participating Frequently
    January 10, 2017
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    Larry G. Schneider
    Community Expert
    Larry G. SchneiderCommunity Expert
    Community Expert
    January 10, 2017

    Did you do the update from today? New version is listed as 21.0.1.

    X
    xbizkootAuthor
    Participating Frequently
    January 10, 2017

    Yes. Having same issue. Crashes on start up.

    Larry G. Schneider
    Community Expert
    Larry G. SchneiderCommunity Expert
    Community Expert
    December 19, 2016

    Actually it's at the top of the Contents page

      X
      xbizkootAuthor
      Participating Frequently
      December 19, 2016

      thanks!

      AshutoshChaturvedi
      AshutoshChaturvediCorrect answer
      Legend
      December 14, 2016

      I am sorry to hear that you have been facing issues with Illustrator CC 2017.

      LINK: https://forums.adobeprerelease.com/illustratorpr/discussion/446/hot-fix-for-illustrator-cc-2017-build-1

      We believe we have a fix for the issue. Can you please visit us on this link and validate the fix

      wernerb43786513
      wernerb43786513
      Participant
      December 16, 2016

      I'm having the exact same issues and have been looking as well: when I click the link it says access denied, so maybe this was a personal fix?

      How can I have it resolved?

      Thank you

      X
      xbizkootAuthor
      Participating Frequently
      December 16, 2016

      Sadly no - I am getting the same as you. Access denied.

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