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D
Darkcat Studios
Participant
December 14, 2016
Question

Illustrator CC 2017 crashing randomly after update

  • December 14, 2016
  • 2 replies
  • 846 views

Hi all
Since the recent 2017 (21.0.0, 64bit) update, I have been experiencing random crashes, usually when saving (any file size)

I have also noticed that sometimes when I try to open a file directly (by double clicking it, not file -> open)
The process shows constant varied activity of around 6-8% while "frozen", but it never recovers, I have to end it manually.

I have already reinstalled Illustrator, but the issue remains.


Seems to be a known issue from what I have been reading...


-> Windows 10 64-bit, i7 5820K, 64GB DDR4, Geforce 960 4GB


ETA:
This is also happening on my laptop! (also Windows 10 64 bit)

    This topic has been closed for replies.

    2 replies

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    December 14, 2016

    Restart your computer and run Illustrator by itself, how well does the program run?

    Networked printers are fine with Illustrator, but make sure one is selected as this actually does affect the performance and for example generic error codes  when making pdfs can happen when no printer is selected.

    Check for anything running in windows 10 you do not recognize and if you can confirm you do not need this uninstall

    gear icon >.> system >> apps & features >> sort by install date

    If running your web browser decays illustrator performance, remove your cookies.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    December 14, 2016

    Where are you saving your files?

    Is a printer connected and turned on?

    D
    Darkcat StudiosAuthor
    Participant
    December 14, 2016

    Hi Monika, thanks for your reply.

    These are local files, not network

    Printer?!?!
    Well not directly connected no, I have 2x network printers one A4 office printer and an A1 plotter.
    Both turned off until required (once-twice a week)

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    December 14, 2016

    Illustrator doesn't like network printers.

    And Illustrator doesn't like when printers are turned off.

    You can install and setup a PDF printer.

    Illustrator saves printer information into the file and reads this when opening a file.

    If the printer can't be found, then Illustrator goes to search it.

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