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elegant_coder5DE3
Participant
December 12, 2016
Answered

Illustrator CC 2017 Extremely slow

  • December 12, 2016
  • 21 replies
  • 44179 views

Hi,

When i update the illustrator to latest version CC 2017 i got some issue with the performance ,

the CC 2017 is very slow on Windows 10 and he lagging my mouse the windows also,

note: i was try CC 2017 on iMac without any issue and working fine,

my PC specs:

Intel Xeon W3520

12 GB Ram

GeForce 750Ti

Thanks,

Wael.

    This topic has been closed for replies.
    Correct answer abanoubs24612818

    Problem solved, Just Update to version 2018

    21 replies

    wax lily
    wax lily
    Inspiring
    October 26, 2018

    Replying to this old thread, I'd have to say this 2017 version was the worst version of Illlustrator performance-wise. Once the 2018 versions came out the problems were solved.

      Edu Couchez
      Edu Couchez
      Inspiring
      October 26, 2018

      Yes... after those years, things have solved, and others still there. Anyway, after testing and frustrating experiences, I've found (at least in my case), that is the combination of Illustrator and Dropbox what made the machine almost unusable for more than 30 minutes. Usually, I start Illustrator when computer OS is still loading resources after turn it on, and is just at this moment that Dropbox starts, initialize and sync all files… it can last for an hour, depending on the number of files. Dropbox not only eat all the bandwidth, but get all the machine’s memory resources, making absolutely impossible to work in any other program.

      Solution I made… don’t let Dropbox start until Windows or Mac Os are fully running, and the other important programs safely opened.

      T
      TahiaDesign
      Known Participant
      September 25, 2017

      Mine is extremely slow too. Lagging a lot. Have to close ever time. Sick of this.

        C
        Christopher Liam Ivey
        Inspiring
        September 1, 2017

        Holy crap.  I just updated to CC 2017, and suddenly I can no longer work.  This is completely unworkable.  Is there any way to revert to an earlier version?

        Mike_Gondek10189183
        Community Expert
        Mike_Gondek10189183Community Expert
        Community Expert
        September 1, 2017

        Install a previous version of any Creative Cloud application

        Let me know if this works as they have been burying this with  each update. Since I have most  previous versions only shows open for me and not install, so curious.

        Joshycage3
        Joshycage3
        Participant
        September 2, 2017

        Don't know If this is the case for you all, but when I increased my windows

        virtual memory, and did some other small changes it now works great for me.

        I googled illustrator running slow or something and there's some

        optimizations out there. Might have been one other change that I did, but I

        don't remember.

        I
        Imajion
        Participant
        May 3, 2017

        Joining this thread to share my experience as well with having a generally stock high performance system with poor illustrator performance as soon as a document has more than a couple elements in it. Menus take almost a second to appear, clicking and dragging lags, etc.

        I have an i7 5820k (3.30ghz), GTX 1070, and 32 gigs of ram and illustrator still performs like it's running on a laptop? My experience seems very similar to others in the thread with high performance windows machines suffering inexplicably.

        Illustrator and my working files are both on an SSD as well. I wipe the computer routinely and last reinstalled Windows a month ago, and I only install professional applications (Unity, Visual Studio, Creative Cloud). There is no conceivable reason this program should struggle with a basic 10x15 inch document, which is my situation today.

        steffenh58012655
        steffenh58012655
        Known Participant
        April 12, 2017

        Which iMac did you run it on that performed well? We are on this config and it's unbearably slow, it's ridiculous:

        MBP w/ touch bar 2016 (I7 2,9, Radeon 460 4Gb)

        Mac OS Sierra 10.12.4

        Illustrator 2017.1.0 (we tried slightly earlier versions as well)

          Gavin Anderson
          Gavin Anderson
          Participating Frequently
          April 21, 2017

          Getting the same on opening and closing/saving files. Even a simple file with one line of text.

          macOS Sierra

          CC 2017

          RAM and CPU out the wazzu on a fairly new iMac (bought in 2015).

            steffenh58012655
            steffenh58012655
            Known Participant
            April 24, 2017

            Hoping that this will resolve with the next update of Sierra and CC. We were first thinking this was related to the higher retina-resolution as we are coming from a 2012 MBP without retina that runs the same software config super smoothly. Right now we are just hoping for an update…

            Edu Couchez
            Edu Couchez
            Inspiring
            April 8, 2017

            Definitively Adobe Photoshop and Illustrator (even sometimes Indesign) CC 2017 are useless... I'm writing it while I'm waiting for Illustrator to start... 3 minutes and counting. I'm in a 2013 Dell with enough RAM and hard disk to work even with complex 3D renderings.

            Since 2017 update everything goes slow... I have always more than 20 Adobe processes running together, taking amounts of memory (Why these 8 instances of Adobe CEP HTML Engine running?, or those cores, clouds, brokers, libraries, sync, etc, etc, etc, services?)

            Simply I'm feeling I've come back to the 90's, when the most simpler task in any design software needed minutes of process and render in screen. No more intuitive work... usual tasks freezes the program or takes forever.

            The worst problem is that we are captive users, with tons of files in the latest CC formats, needing to export to older versions and install older CC's or even no-CC programs to work.

            Obviously, I haven't read any official explanation about it... simply rushing ahead in the form of more and more utilities in each update. I would comeback happily to CorelDraw... but it is even worse in its unintuitive and outdated user interface.

            GogeinAG
            GogeinAG
            Participant
            April 6, 2017

            I also have the same problem. When I upgraded my Illustrator to CC 2017... So slow!

            Works better only maybe the first 5-10 minutes and then so laggy. Even my mouse and other softwares became slow!

            Open folder, too.

            I am using ASUS X550VX which is a Multimedia + Gaming laptop.

            Windows 10 64bit

            i7-6700HQ CPU @ 2.60GHz

            NVIDIA Geforce GTX 950

            My RAM is 16 GB and everything works smooth. Only Illustrator!

            GUI turned off, Scratch Disk C and D (I use Primary and Secondary). At first, better. But later so laggy again...

            So, now I am using my Illustrator CS6 again. So smooth, so light, etc. Love it.

            Sometime I use InDesign CC 2017 to design something like simple vector because it's more light than Illustrator.

            Maybe later I will try to learn Corel Draw X8, too.

            Please fix this. Thank you.

            Best Regards.

            D
            dunfoot
            Participant
            March 28, 2017

            Also having the same problem here.  I work a lot on Premiere and Aftereffects which I think are much heavier files and its very smooth, but when it comes to Illustrator there is a very noticeable lag.  Even when nothing else is running and I reset preferences when I start  up.

            Windows 10

            Intel Xeon Processor 2.10GHz

            Nvidia Geforce GTX1070

            32gb Ram

              wax lily
              wax lily
              Inspiring
              March 24, 2017

              Same problem here -  I just updated Illustrator from 2015.5 to 2017 -and instantly I had speed and performance issues. Just took about 10 full seconds to save a 1.5" simple vector sticker. My computer is certainly powerful enough and all was great before I updated. Uggh! I will try disabling GPU as suggested above.

              Mike_Gondek10189183
              Community Expert
              Mike_Gondek10189183Community Expert
              Community Expert
              March 24, 2017

              Hi Liliy,

              What OS are you on? Is there any activity of downlaoding in your Adobe Cloud panel? Some corruption could have been introduced during your update.

              RESET CLOUD OOBE

              Mac

              Quit Illustrator & Creative Cloud (go to cloud icon on top right, click on gear icon, quit)

              Mac Finder >> Shift Command G

              enter: ~/Library/Application Support/Adobe/OOBE

              Move your OOBE folder somewhere (eg: desktop)

              Windows

              Exit Creative Cloud app

              remove the opm.db file located here: C:\Users\<user>\AppData\Local\Adobe\OOBE

              or

              CLOUD CACHE MAC

              Finder >> Command+Shift+G

              ~/Library/Caches/CloudKit/

              Trash: CloudKitMetadata, CloudKitMetadata-shm, CloudKitMetadata-wal

              or

              Reset your preferences.

              Cmd-Opt-Ctrl-Shift when restarting AI on a Mac or Alt-Crtl-Shift on a PC to reset to the defaults.

              More thorough Reset your preferences.

              Quit Illustrator

              Finder >> Shift Command G

              ~/Library/Preferences/Adobe Illustrator 21 Settings/en_US*/Adobe Illustrator Prefs

              rename Adobe Illustrator 21 to Adobe Illustrator 21 old

              Reset your other preferences

              Quit Illustrator

              Finder >> Shift Command G

              ~/Library/Application Support/Adobe/Adobe Illustrator 21/

              rename Adobe Illustrator 21 to Adobe Illustrator 21 old

              Press Win+R -> appdata -> Roaming -> Adobe -> rename folder Adobe Illustrator 20 (or 21) Settings to any other name.

                Archetects
                Archetects
                Known Participant
                March 13, 2017

                Hi people, try this.

                After you start AI and before open any document disable GPU performance in settings and test, it works good on CC 2015.3 may work on this version as well.

                Show more replies
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