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Participant
April 10, 2017
Question

illustrator CC 2017 freeze while saving

  • April 10, 2017
  • 4 replies
  • 1061 views

hay there

form yesterday i am facing problem in illustrator cc even i have remove all of it and download again many time, but illustrator CC 2017 freeze when ever i save, save as or save a copy . none of other app behaving this way, but only illustrator, please help to resolve this,

or at least update user if this is any bug.

looking forward for your response.

This topic has been closed for replies.

4 replies

Participant
April 11, 2017

yes i did , problem still there. i must request if you are Adobe assigned expert then you can contact adobe and ask them is this a bug they are fixing or will fix please.

i have done every possible thing to make it work but its freeze what ever and how ever i save any file.

Monika Gause
Community Expert
Community Expert
April 11, 2017

The support folk will need to log into your computer to solve this. Contact them here

Contact Customer Care

Participant
April 10, 2017

i restart illustrator not computer,

but one question here, why illustrator having problem now after two years, i have never face this issue earlier

Monika Gause
Community Expert
Community Expert
April 10, 2017

Please restart the computer.

Participant
April 10, 2017

Thanks for reply monika,

i am saving files in my drive not in share driver or network drive,

i don't know why you ask for printer as i am not giving any print. but printer is connected since i am using illustrator about 2 years, never happen,  but now i am setting printer as you command to pdf.

no i don't have any third party plugin.

it was working fine till Thursday, when i came back Sunday and start working its starts freezing as i save any file, some blogs saying it is known bug and will fixed by adobe, i am not sure about this,

well just set printer on pdf and restart illustrator , but problem is same,

Monika Gause
Community Expert
Community Expert
April 10, 2017

Illustrator contacts the printer when opening and when saving a file.

Did you already restart the computer?

Monika Gause
Community Expert
Community Expert
April 10, 2017

Where do you save files?

Does this happen when you save to local drive?

Is a printer connected, set up and turned on?

Illustrator doesn't like networked printer queues.

In case you don't have a printer, set up a PDF printer.

Do you have any third party plugins?

Are all fonts checked and OK?