Illustrator CC 2017 freezing and crashing constantly

Monika, an Adobe manager, does not read this my post?
Are users who need to help other users?

Windows 7 professional

64Gb

i7-6700 3.40 GHz

nvidia Quadro P2000 391.58

no plugin

no printer or scanner connected

Adobe Creative CC 2017

illustrator 22.1 (64 bit)

Suitcase Fusion 8 for font

Illustrator CC 2017 freezing and crashing constantly

- Quando apro illustrator oppure photoshop, per circa venti secondi la tastiera non funziona

- ogni volta che importo un pdf, tiff, psd, illustrator "non risponde" per alcuni minuti

- ogni volta che creo un pdf, illustrator "non risponde" per alcuni minuti

- ogni volta che salvo in .ai, illustrator "non risponde" per alcuni minuti

- quando "non risponde" lo schermo diventa completamente bianco

https://www.youtube.com/watch?v=4xkrlFAu2nI

Please connect a printer. If you don't have one, install a PDF printer.

Hi, try this method.

Step 1. Restore lost AI files after Adobe Illustrator CC 2017 crash

If you lost important AI graphics or unsaved files on Adobe Illustrator CC, don't worry. Here you have two options to restore lost AI files and you can selectively follow either way to get lost AI files back now.

Option 1. Restore lost Adobe Illustrator files with Adobe file recovery software

If you accidentally deleted or lost AI files in your PC, don't worry. You may directly restore lost Adobe Illustrator files from Windows PC within 3 steps by using professional Adobe file recovery software - EaseUS Data Recovery Wizard.

This software allows you to thoroughly scan and find all AI files in Windows 10 with its Quick Scan and Deep Scan modes. If you prefer a simple way to find lost Adobe Illustrator files, just free download EaseUS Adobe file recovery software and follow below steps to get lost AI files back now:

1. Launch EaseUS Adobe file recovery software and select location where your AI files were saved, click Scan;

2. Let this software to scan and find lost Adobe Illustrator files and images with Quick Scan and Deep Scan mode;

3. Select found AI files and click Recover to restore all lost AI files to a safe spot in PC.

Option 2. Restore unsaved AI files from Auto Save

If you've turned on Data Recovery feature in Adobe Illustrator, you can restore unsaved AI files with below tips:

1. Go to Preference > Click on File Handling & Clipboard > Check Automatically Save Recovery Data Every (set data backup frequency 2 minutes for example) and uncheck Turn off Data Recovery for complex document > Click OK to keep all changes;
3. Force to quit Adobe Illustrator and re-open Adobe Illustrator again > Click OK > Save recovered file as new file in your PC;
By this way, your unsaved AI files will be restored.

If you don't find lost AI files, follow below guidelines to restore AI files:

1. 1. Navigate to below path and open Preference file:
2. C:/Users//AppData/Roaming/Adobe/Adobe Illustrator Settings/en_US*/x64/Adobe Illustrator Prefs;
3. 2. Open the Preference file with a text editor and navigate to:
4. /aiFileFormat {/PDFCompatibility 1enableATEReadRecovery 0 /enableContentRecovery 0/enableATEWriteRecovery 0/clipboardPSLevel 3};
5. 3. Change enableContentRecovery value from 0 to 1 and save the file;
6. If you don't find the enableContentRecovery configuration in /aiFileFormat, add /enableContectRecovery1 in the folder and save all changes.
7. After this, you can restart AI Illustrator on your PC and you can find unsaved files on the window to ask you if you want to save the file or not.
8. 4. Click OK to save the file on your PC then.

Step 2. Repair and fix crashed Adobe Illustrator CC 2017 on Windows 10

Here are some detail steps that you may need to follow and repair corrupted AI if your Adobe Illustrator crashes on your PC:

1. Restart PC and relaunch Adobe Illustrator CC 2017 on Windows 10;
2. Check and update Adobe Illustrator CC to the latest version;
3. Click on Run Diagnostics > Select to launch Illustrator in Safe Mode > Click on each item in the list that cause AI crash error (such as corrupted fonts, plug-ins or out-of -date drivers etc);
4. Check the troubleshooting tips for each item and follow tips to correct problems;
5. Select Enabled when Illustrator is relaunched when all problems have been fixed > Click Enable on Relaunch;
When all problems have been fixed in Adobe Illustrator, Illustrator will launch in Normal Mode and it will work normally again.

Hi Valerio,

Sorry to hear about this. Please make sure that your system has Service Pack 1 installed on Windows 7 to run CC applications. If it is already installed, please try these steps:

Preference reset Illustrator: How to set preferences in Illustrator

If that does not help try steps mentioned here: Improve Illustrator performance on Windows

Regards,

Srishti