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Participant
July 26, 2017
Answered

Illustrator CC 2017 one core usage (MacPro late 2013)

  • July 26, 2017
  • 1 reply
  • 661 views

Hello all,

I'm using a new Mac Pro late 2013 on which illustrator runs very slowly. Especially with opening and saving files, locally and on the server. When saving or opening a file i see the CPU usage 100% on illustrator, which is 9% of total CPU availability. Approximately a third of RAM is being used and 20% of GPU. 

Certain files can take up to 5 minutes to save or open!!

If i compare the above performance with Felix, i see CPU usage around 400 - 500% and in render up to 1200%(!).

For some reason Illustrator is using 10% of available performance. Does anybody experience the same issue?

Things i tried:

PS printers added and tested

both startup and normal disk are available (190 - 200 gb free space)

MacPro configuration:

3,5 GHz 6-Core Intel Xeon E5

16 GB 1866 MHz DDR3

AMD FirePro D500 3072 MB

OSX Sierra (10.12.5)

Thanks in advance!

This topic has been closed for replies.
Correct answer Monika Gause

In that case, there is no queue

I did try a couple of printer drivers as a default, i didn't noticed any difference. Are there recommended (local)drivers to test?


There are no recommended drivers.

You will need a driver that is compatible with your printer after all :-)

Please try and contact customer care. They can log into your system and figure it out.

Contact Customer Care

1 reply

Monika Gause
Community Expert
Community Expert
July 26, 2017

Try resetting the OOBE folder as described in here:

Illustrator crashes on startup

Is that printer connected with a printer queue? Illustrator does not cooperate well with them.

Also: I would avoid saving to a server. There's a risk of file loss.

Participant
July 26, 2017

Hi Monika,

Thank you for your reply. I just reset the OOBE as your suggested, unfortunately without improvement.

I have a local postscript printer installed, as a default. Also we do have a Brother MFC printer configured, which i cannot work without. I don't know if its connected to any queue, is there any way to check that?

Monika Gause
Community Expert
Community Expert
July 26, 2017

Printer queues are specific printer servers. I guess you would have noticed if you are printing to a queue. It receives jobs from different clients and dispatches them to one or multiple printers.

One of the printers is configured as a default printer? You might try if switching to the other one improves the situation for you.