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thomasalberti
Participating Frequently
March 15, 2017
Answered

Illustrator CC 2017 still crashing while saving

  • March 15, 2017
  • 2 replies
  • 1267 views

Hi,

I have Illustrator CC 2017 and it still crashings while saving. (on Macbook)

No warnings appear on the screen.

After I pressed "Save" the rainbow loading icon appears and when I go to "Force Quit" it says "Illustrator CC 2017 is not responding"

I tried to delete all downloaded fonts, uninstall and instal again the software, try to save without "Compatible for PDF", instal the latest version, but nothing is working,

Please! I need your help!

Thank you so much,

Thomas

This topic has been closed for replies.
Correct answer Mike_Gondek10189183

Does this happen with every save? During save your cloud subscription is checked, let me know if this resolves this issue.

RESET OOBE

Quit Illustrator & Creative Cloud (go to cloud icon on top right, click on gear icon, quit)

Mac Finder >> Shift Command G

enter: ~/Library/Application Support/Adobe/OOBE

Move your OOBE folder somewhere (eg: desktop)

CLOUD CACHE RESET

Finder >> Command+Shift+G

~/Library/Caches/CloudKit/

Trash: CloudKitMetadata, CloudKitMetadata-shm, CloudKitMetadata-wal

2 replies

T
thomasalbertiAuthor
Participating Frequently
March 15, 2017

Thank you so much Mike!

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
March 15, 2017

For my part you are welcome, glad to hear that worked.

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community ExpertCorrect answer
Community Expert
March 15, 2017

Does this happen with every save? During save your cloud subscription is checked, let me know if this resolves this issue.

RESET OOBE

Quit Illustrator & Creative Cloud (go to cloud icon on top right, click on gear icon, quit)

Mac Finder >> Shift Command G

enter: ~/Library/Application Support/Adobe/OOBE

Move your OOBE folder somewhere (eg: desktop)

CLOUD CACHE RESET

Finder >> Command+Shift+G

~/Library/Caches/CloudKit/

Trash: CloudKitMetadata, CloudKitMetadata-shm, CloudKitMetadata-wal

J
jbearden10
Participant
May 22, 2017

Hi! I'm having the exact same issue, but unfortunately, the solution you posted didn't work in my case. Do you have any other suggestions?

Thanks!

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
May 22, 2017

Then you are not having the exact same issue, but experiencing a similar problem.

Start a new post, and will be happy to help you.  Please provide more information such as does this happen every time, and even with a newly created  file with just one shape.  Could be fonts, image, corrupt prefs, network.

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