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cristianem95048277
cristianem95048277
Inspiring
May 30, 2017
Answered

Illustrator CC 2017 won't open a second file

  • May 30, 2017
  • 1 reply
  • 1805 views

This seems to come and go, and has started on 2015 version. I can open a file fine, do what I need to do, but if I try to open a second file by double-clicking on the file icon in the explorer window (same way as done with the first one), Illustrator just freezes and I need to quit the software.

If I then try to open the same 'second' file, it works, but now it's the only one open.

The operating system does know what software to open as this has already being set.

If I try to open the second file via File > Open, it works most of the time.

I had to turn off GPU performance as that was slowing things down a lot.

Windows 10 Enterprise, 64 bit

Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz

32GB RAM

Any help would be great. Thanks.

      This topic has been closed for replies.
      Correct answer cristianem95048277

      I got invited to try the 2018 prerelease version, which I just installed and for now everything seems to work ok.

      thanks

      1 reply

      Srishti_Bali
      Srishti_Bali
      Legend
      May 30, 2017

      Hi cfmorandin,

      This issue has already been reported by multiple users, Could you please help me with following details:

      Exact version of Illustrator

      Graphic card you are using and when it was last updated?

      Workaround:

      Please try to turn off GPU performance from preferences menu (Edit>Preferences> GPU performance)

      Please let us know if this helps.

      Regards

      Srishti

      cristianem95048277
      cristianem95048277Author
      Inspiring
      May 31, 2017

      Hi

      Illustrator version is 2017.1.0 Release

      Nvidia Quadro K1200 - updated yesterday to their latest version - it had been a few months

      Everything still behaves the same way though, second file won't open from explorer window.

      I have turned off GPU performance ages ago due to other freezing issues, and that helped there, but not for this.

      Thanks

      cristianem95048277
      cristianem95048277AuthorCorrect answer
      Inspiring
      June 1, 2017

      I got invited to try the 2018 prerelease version, which I just installed and for now everything seems to work ok.

      thanks

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